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- Tasks: Lead the team in delivering exceptional customer service and sales performance.
- Company: Clarks has been innovating shoemaking since 1825, creating iconic footwear for generations.
- Benefits: Enjoy free shoes, discounts, education grants, flexible leave, and a supportive work environment.
- Why this job: Join a brand committed to sustainability and career growth while making a positive impact.
- Qualifications: Previous retail experience and strong communication skills are essential for this role.
- Other info: Opportunity to progress into more senior roles and access employee wellbeing programmes.
The predicted salary is between 28800 - 43200 £ per year.
Job Advert
Store performance bonus on top of pay
Free Shoes
Clarks Discount
Education Grants
Deputy Store Manager is known in Clarks as Sales & Service Manager.
The salary advertised is for a full time position, if part time the salary will be pro rata.
As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores hold such a special place on the high street for two centuries.
You’ll be well rewarded here. First off, you’ll be given a free pair of shoes to wear for work and you’ll receive a discount card that’ll give you a third off on up to a further 20 pairs of Clarks shoes each year. You and your family will also have access to our Employee Assistance Programme which supports wellbeing too.
We’re all about career development. You’ll get all the training and encouragement you need to progress. Work with us for a couple of years and you’ll be able to access education grants to help with tuition costs for you and your family.
Flexible family leave, employee life cover and maternity / adoption cover—you’ll get great quality of life in return for the great work you do with us. Joining a business that’s serious about meeting its Sustainable Development Goals and donates to the Retail Trust, you’ll be helping build a better future for you, your family and the industry you work in.
What we need from you
You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager. A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business. Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
The benefits
As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.
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Deputy Store Manager employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Familiarise yourself with Clarks' history and values. Understanding the brand's heritage and commitment to sustainability will help you connect with the company's mission during your interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where your leadership inspired your team to achieve sales targets or improve customer service.
✨Tip Number 3
Showcase your communication skills by practicing how you would handle customer service issues. Be ready to discuss strategies for building rapport with customers and resolving conflicts effectively.
✨Tip Number 4
Research current trends in retail and customer service. Being knowledgeable about industry developments can demonstrate your passion for the role and your ability to adapt to changing customer needs.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any leadership roles you've held. Emphasise your ability to inspire teams and achieve sales targets, as these are key qualities for the Deputy Store Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of Clarks' values. Mention specific examples of how you've successfully managed teams or improved store performance in previous roles.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as communication, problem-solving, and proficiency with retail IT systems. This will demonstrate your readiness to handle the responsibilities of a Sales and Service Manager.
Research Clarks: Familiarise yourself with Clarks' history, values, and recent initiatives. Understanding their commitment to sustainability and community support will help you align your application with their mission and show genuine interest in the company.
How to prepare for a job interview at Clarks
✨Showcase Your Retail Experience
Make sure to highlight your previous retail experience during the interview. Discuss specific examples where you successfully managed a team or improved sales performance, as this will demonstrate your capability to step into the role of Sales and Service Manager.
✨Emphasise Customer Service Skills
As a Deputy Store Manager, exceptional customer service is key. Prepare to share instances where you resolved customer issues or enhanced the shopping experience, showcasing your ability to inspire your team to do the same.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate your team. Provide examples of how you've previously inspired colleagues to achieve targets, as this aligns with the expectations of the role at Clarks.
✨Research Clarks' Values and Goals
Familiarise yourself with Clarks' commitment to sustainability and community support. During the interview, express your enthusiasm for these values and how you can contribute to achieving their Sustainable Development Goals.
