At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining shoemaking since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Other info: Proactive role with opportunities for personal and professional growth.
- Why this job: Be a hands-on leader in a dynamic retail environment with a focus on teamwork.
- Qualifications: Retail management experience and strong coaching skills required.
The predicted salary is between 25000 - 31200 £ per year.
Sales & Service Manager
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- Good retail experience including in a management role, leading a team
- Strong coaching skills
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development
- Good experience in delivering and exceeding sales and targets
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision
- Good commercial skills
- IT proficient with the ability to use a range of systems to manage in store activity
- Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core.
We offer great training, career progression, and the chance to make your mark in a global business.
