At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
The predicted salary is between 25000 - 32000 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
What you'll do:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
What we’re looking for:
- You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks:
Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825. Progress is woven into our DNA. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
Retail Sales & Service Leader in Bracknell employer: Clarks
Clarks is an exceptional employer that values heritage, craftsmanship, and innovation, offering a supportive work culture where employees can thrive. With a strong focus on training and career progression, team members are empowered to develop their skills and make a meaningful impact in a globally recognised brand. Located in Somerset, the company provides a unique opportunity to be part of a legacy while contributing to its future success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Service Leader in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 3
Practice your selling skills! Since the role is all about sales and service, prepare to demonstrate your ability to engage customers and lead a team during interviews. Role-play scenarios can be super helpful!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Clarks family.
We think you need these skills to ace Retail Sales & Service Leader in Bracknell
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and achieved targets in the past. Use specific examples to demonstrate your ability to inspire and engage others.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you're the right fit for the Retail Sales & Service Leader role by sticking to relevant details.
Demonstrate Your Product Knowledge:Show us that you know your stuff! Mention any relevant product knowledge or retail experience that aligns with our brand. This will help us understand how you can contribute to creating a great shopping experience for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Clarks
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially about Clarks and their products. Understand their history, key products, and what makes them unique. This will help you demonstrate your passion for the brand and show that you're ready to be a product expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Being able to articulate your leadership style and how it aligns with the role will set you apart.
✨Demonstrate Customer Focus
Be ready to discuss how you've improved customer experiences in previous roles. Use specific examples where you used customer feedback to make changes or enhance service. This shows that you understand the importance of customer satisfaction in retail.
✨Practice Your Communication
Since effective communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you feel more confident and ensure you can convey your ideas effectively during the actual interview.
