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- Tasks: Welcome customers, share chocolate delights, and ensure an amazing shopping experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Flexible hours, employee discounts, and a fun work environment.
- Other info: Great opportunity to learn and grow in a vibrant retail setting.
- Why this job: Be part of a passionate team and spread joy through chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
The predicted salary is between 18000 - 24000 £ per year.
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor (fixed-term contract), you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic, and customer-focused. You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What you’ll be doing:
- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering your customers’ needs and the reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focusing on upselling to your customers in the café area.
- Supporting the success of your store and team.
Sales Advisor (fixed-term contract) in Street employer: Clarks Village
Contact Detail:
Clarks Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (fixed-term contract) in Street
✨Tip Number 1
Get to know the brand! Dive into Hotel Chocolat’s story, values, and products. When you understand what makes them tick, you can connect with customers on a deeper level and show your passion for their premium chocolate.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and engaging in friendly conversations. The more natural you are, the better the customer experience will be!
✨Tip Number 3
Show off your enthusiasm! During interviews or meet-ups, let your excitement for chocolate and customer service shine through. A genuine smile and positive attitude can make all the difference in landing that Sales Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to join the Hotel Chocolat family. Don’t miss out on this sweet opportunity!
We think you need these skills to ace Sales Advisor (fixed-term contract) in Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for chocolate and customer service shine through! We want to see that you’re genuinely excited about the opportunity to be a brand ambassador for Hotel Chocolat.
Be Personal: Make your application feel personal by sharing a bit about yourself. Tell us why you love retail and how you connect with customers. A warm touch in your writing can go a long way in showing us you’re the right fit!
Highlight Relevant Skills: Even if you don’t have retail experience, think about skills that relate to the role. Whether it’s communication, teamwork, or a knack for upselling, make sure to highlight these in your application so we can see what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clarks Village
✨Know Your Chocolate
Familiarise yourself with Hotel Chocolat's products and brand story. Being able to discuss the different types of chocolate, their origins, and unique selling points will show your passion and enthusiasm during the interview.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Think about times when you went above and beyond to meet someone's needs, as this aligns perfectly with the role of a Sales Advisor.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice how you would greet them warmly. Role-play with a friend or family member to ensure you come across as friendly and approachable, which is key to creating a great customer experience.
✨Upselling Techniques
Brush up on upselling strategies that could apply to the role. Think of ways to recommend additional products naturally during conversations, as this will demonstrate your ability to enhance the customer experience while driving sales.