At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Other info: Open availability for evening, weekend, and holiday shifts is essential.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 10 - 12 € per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, there's a lot to choose from, so our team is on‑hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant (20 hours) in Somerset employer: Clarks Village
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a strong commitment to customer service, our collaborative work culture fosters personal growth and development, allowing you to thrive in a role that not only enhances your skills but also contributes to meaningful community initiatives. Join us in a vibrant environment where your passion for beauty and sustainability can flourish, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant (20 hours) in Somerset
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your genuine passion for their mission and how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers on the shop floor. Role-play scenarios with friends or family to boost your confidence in providing exceptional service.
✨Tip Number 3
Be ready to share your ideas! The Body Shop loves innovation, so think of ways you could mix things up in-store. Whether it’s a new product display or a fun customer engagement idea, showing your creativity can set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for roles that match your vibe!
We think you need these skills to ace Customer Consultant (20 hours) in Somerset
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and ethical products shine through in your application. We want to see how you connect with our values and how you can bring that passion to the role.
Tailor Your CV:Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for someone who can build rapport with customers, so showcase any past roles where you’ve done just that!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for The Body Shop. Share your thoughts on our mission and how you can contribute to our vision of being a force for good.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clarks Village
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and product range. Familiarise yourself with their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand.
✨Show Your Passion
Let your enthusiasm for beauty and customer service shine through. Share personal experiences where you've helped customers find the right products or made a positive impact. This will demonstrate your alignment with The Body Shop's mission of empowering people and enriching the planet.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask follow-up questions if needed. This shows that you value communication and are keen to understand the needs of customers, which is crucial for a Customer Consultant role.
✨Be Yourself
The Body Shop values authenticity, so don’t be afraid to let your personality shine. Be honest about your experiences and how they relate to the role. Remember, they’re looking for someone who can mix things up and bring a fresh perspective to the team!
