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For Companies At a Glance
- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Flexible hours, employee discounts, and a fun work environment.
- Why this job: Be a brand ambassador and spread joy through delicious chocolate.
- Qualifications: No retail experience needed, just passion and enthusiasm for customer service.
- Other info: Great opportunity to learn and grow in a vibrant team.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.
You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What you'll be doing:
- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering your customers' needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focusing on upselling to your customer in the café area.
- Supporting the success of your store and team.
Sales Advisor in London employer: Clarks Village
Contact Detail:
Clarks Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in London
✨Tip Number 1
Get to know the brand inside out! Dive into Hotel Chocolat's history, values, and products. When you walk into that interview, your passion for their chocolate will shine through, making you a standout candidate.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with engaging customers. Remember, it’s all about creating that warm and personal touch that makes every customer feel special.
✨Tip Number 3
Show off your enthusiasm! During interviews, share stories of how you've delighted customers in the past, even if it wasn't in retail. Your ability to connect with people is what they’re really looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Advisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for chocolate and customer service shine through! We want to see that you’re genuinely excited about the role and ready to be a brand ambassador for Hotel Chocolat.
Personal Touch Matters: Make sure to personalise your application. Mention why you love our products and how you can create amazing experiences for our customers. A warm, friendly tone will help us see you as a great fit for our team!
Highlight Relevant Skills: Even if you don’t have retail experience, think about any skills or experiences that relate to customer service. Whether it’s volunteering or part-time jobs, show us how you can connect with customers and make their day better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clarks Village
✨Know Your Chocolate
Before the interview, take some time to learn about Hotel Chocolat's products and their unique selling points. Being able to discuss specific chocolates or brand values will show your passion and enthusiasm for the role.
✨Practice Your Customer Interaction Skills
Since the role is all about customer engagement, practice how you would welcome a customer and start a conversation. Think of questions you could ask to discover their needs and how you might recommend products based on their preferences.
✨Showcase Your Team Spirit
Be prepared to talk about how you work in a team. Share examples of how you've supported colleagues in the past, especially in busy environments. This will highlight your commitment to teamwork and the overall success of the store.
✨Emphasise Your Attention to Detail
Mention your ability to maintain high standards, whether it's keeping the store tidy or ensuring food safety in the café area. Providing examples of how you've managed similar responsibilities will demonstrate your reliability and dedication to customer experience.
