At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Other info: Opportunity to learn about natural products and engage with customers.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 10 - 12 € per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, there's a lot to choose from, so our team is on‑hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Customer Consultant (20 hours) employer: Clarks Village
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and community support, team members enjoy opportunities for personal growth while engaging with a diverse range of cruelty-free products. Located in a dynamic retail environment, our Customer Consultants play a vital role in delivering outstanding service and fostering meaningful connections with customers, all while being part of a brand that stands for integrity and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant (20 hours)
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and campaigns. This way, when you chat with the team, you can show your genuine passion for the brand and how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and make them feel valued. Role-play scenarios with friends or family to boost your confidence in providing exceptional service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where The Body Shop is present. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission of being a force for good.
We think you need these skills to ace Customer Consultant (20 hours)
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and ethical products shine through in your application. We want to see how you connect with our values and how you can bring that passion to the role.
Tailor Your CV:Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for someone who can build rapport with our customers, so showcase any past roles where you’ve done just that!
Be Authentic:We appreciate honesty and authenticity. When writing your cover letter, don’t be afraid to share your personal experiences with The Body Shop or similar brands. It helps us see the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Clarks Village
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for beauty and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills, which are crucial for the role.
✨Embrace the Brand Values
Understand and align yourself with The Body Shop's mission of being a force for good. Be ready to discuss how you can contribute to their vision of ethical beauty and community support. Showing that you share their values will make you stand out.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might have to engage with a 'customer'. Practice how you would recommend products based on different customer needs. This will help you demonstrate your ability to proactively engage and provide tailored advice.
