Christy | Store Supervisor

Welcome to Our World. Proud creators of beautiful home textiles since 1850, Christy is an unmistakably British brand born in Manchester. We are passionate about our collections, both past and present, honouring a rich heritage and an innovative spirit. Through meticulous attention to detail that runs through every thread, we bring joy to everyday living, transforming routines into revitalising rituals.

Weaving a Rich Heritage. Established by the Christy family in 1850, our journey began with the introduction of terry towelling fabric, an innovation previously unseen in Great Britain. This pioneering move helped Christy gain recognition across the UK, including the Royal Family. Today, our brand continues to represent exceptional British craftsmanship, seen in luxury hotels and on Wimbledon’s Centre Court. Over the years, we’ve expanded our collections across towels, bed linen, robes, and more. Now part of the global powerhouse Welspun Group, we continue to evolve with cutting‑edge technology, new product categories, and global reach, all while staying true to our legacy of design‑led, luxurious home textiles.

The Role. To assist the manager in the day to day running of the Store and ensure sales and profit targets are achieved.

Key Responsibilities:

• To assist the manager in dealing with stock, deliveries and pricing.
• To assist in the control and report stock markdowns.
• To assist in the managing and motivation of Sales Advisors to achieve the sales and profit targets.
• To manage cash and payment systems in accordance with company procedures and policies.
• To assist in managing costs and overheads and all factors affecting the profitable performance of the shop, e.g. Utility bills, overtime etc.

Customer Perspective:

• To assist in the planning and implementation of shop merchandising, as to maximise sales, customer satisfaction, appearance and brand image.
• To assist the manager in selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.

Internal Process Perspective:

• In the absence of the manager, to manage, motivate staff, recruit staff, train and develop staff, according to Company policies.
• In the absence of the manager, to ensure Employment laws and relevant HR procedures are followed, e.g. appraisal etc.
• In the absence of the manager, to be responsible for completing paperwork required by Head Office efficiently and accurately and meeting all deadlines.
• To assist the manager to manage upkeep and condition of all equipment, fixtures and fabric of shop premises.

Learning & Development Perspective:

• To develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to company approval.

Customer Perspective:

• To offer an excellent standard of customer service to all customers.
• To ensure high standards of departmental presentation and visual merchandising.
• To ensure high standards of Health and Safety are achieved in store.

Learning & Development Perspective:

• Personal self-development.
• Performance reviews.

Skills and Competencies:

• Ability to work under pressure to meet deadlines.
• Team player with a flexible approach & good communication skills.
• Organised and capable to work from one's own initiative.
• Strong customer service and communication skills.
• Experience in conducting Interview/Appraisal interviews.
• 2 years + experience in a supervisory or Senior Sales Adviser role within a Store/Stand Alone environment.