At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 10 - 12 € per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team is on‐hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Customer Consultant (20 hours) in Chester-le-Street employer: Clarks Village
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and community support, team members enjoy opportunities for personal growth while engaging with a diverse range of cruelty-free products. Located in a dynamic retail environment, our Customer Consultants play a vital role in delivering outstanding customer service, all while being part of a brand that stands for meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant (20 hours) in Chester-le-Street
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you chat with the team, show off your knowledge and passion for ethical beauty – it’ll make you stand out!
✨Tip Number 2
Practice your customer service skills before the interview. Role-play with a friend or family member to get comfortable with engaging customers and recommending products. Remember, it’s all about building rapport and making people feel good!
✨Tip Number 3
Be ready to share your own experiences with beauty products and how they’ve impacted you. Authenticity is key at The Body Shop, so don’t be shy about mixing in your personal stories during the conversation.
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re serious about joining the team and makes it easier for us to keep track of your application. Plus, you’ll get updates directly from us!
We think you need these skills to ace Customer Consultant (20 hours) in Chester-le-Street
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and ethical products shine through in your application. We want to see how you connect with our values and how you can contribute to our mission of being a force for good.
Tailor Your CV:Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for someone who can build rapport with customers, so showcase any past roles where you’ve excelled in this area.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you want to join The Body Shop. Share your thoughts on our commitment to cruelty-free beauty and how you can help us continue to break the mould in retail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Clarks Village
✨Know Your Products
Before your interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for the brand and its values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills, which are crucial for the role.
✨Embrace the Brand's Values
Understand The Body Shop's commitment to ethical beauty and community trade. Be ready to discuss how these values resonate with you personally and how you can contribute to the company's mission of being a force for good.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might need to engage with a 'customer'. Practice how you would recommend products based on different customer needs, showcasing your ability to listen and communicate effectively.
