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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Dynamic retail company focused on customer experience and team development.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Retail management experience and strong coaching abilities are essential.
- Other info: Join a passionate team and make a real impact in-store!
The predicted salary is between 28800 - 43200 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising for the Store Manager in their absence when required.
Dimensions
- Financial: Store KPIs
- People: indirectly lead the store team members
- Impact: Impacts on the consumer experience in store and on the achievement of the store's KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
Qualifications
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales and Service Manager in Wickham employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager in Wickham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your selling skills! Since the role is all about leading a sales team, be ready to demonstrate your ability to engage and motivate others. Think of examples from your past experiences where you’ve successfully driven sales or improved team performance.
✨Tip Number 3
Show off your coaching abilities! Be prepared to discuss how you've developed team members in previous roles. Share specific instances where your guidance led to improved performance or morale—this will highlight your leadership skills.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the store's KPIs, team dynamics, and customer experience strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
We think you need these skills to ace Sales and Service Manager in Wickham
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player: Since you'll be supporting the Store Manager and leading the team, it's important to demonstrate your coaching and communication skills. Share stories about how you've motivated others and created a positive work environment. We love seeing that team spirit!
Know Your Stuff: Familiarise yourself with our products and retail standards. In your application, mention any relevant experience with Visual Merchandising or product knowledge. This shows us you're proactive and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Clarks group
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to sales. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you can drive results.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale, as this aligns perfectly with the responsibilities of a Sales and Service Manager.
✨Demonstrate Customer Focus
Think about times when you've enhanced the customer experience in a retail setting. Be ready to share insights on how you used customer feedback to make improvements, as this will demonstrate your commitment to delivering exceptional service.
✨Visual Merchandising Know-How
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've applied them in previous roles. Bring examples of how effective merchandising has driven sales in your experience, as this is crucial for creating an engaging shopping environment.
