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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be a hands-on leader in a dynamic retail environment with a legacy.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Celebrate 200 years of innovation and craftsmanship with us in 2025.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising for the Store Manager in their absence when required.
What you'll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we're looking for
- You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert BootTM and Clarks WallabeeTM. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.
Why join us?
At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
Sales and Service Manager in Westminster employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager in Westminster
✨Tip Number 1
Get to know the company inside out! Research Clarks, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your selling skills! Since the role is all about leading a sales team, think of ways to demonstrate your sales techniques during the interview. Maybe even role-play some scenarios with a friend to get comfortable with showcasing your expertise.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated teams in the past. Use specific stories that highlight your coaching skills and how you’ve helped others achieve their targets. This will show that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the store’s operations or team dynamics. This shows you’re genuinely interested in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
We think you need these skills to ace Sales and Service Manager in Westminster
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player: We love candidates who can motivate and inspire their teams. In your application, share stories about how you've coached others and created a positive working environment. This will help us see your leadership style in action!
Know Your Stuff: Familiarise yourself with our products and the retail industry. Mention any relevant knowledge or experience in your application. This shows us that you're proactive and ready to hit the ground running!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Clarks group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Clarks' history and product range. Familiarise yourself with their key selling points and recent innovations. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their sales targets.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Being able to articulate these experiences will demonstrate your capability as a hands-on leader.
✨Engage with Customer Experience Insights
Be ready to discuss how you would use customer satisfaction insights to improve store operations. Think of ways you could enhance the shopping experience based on feedback. This shows that you understand the importance of customer service in retail.
✨Demonstrate Your Coaching Ability
Have a few strategies in mind for coaching and developing team members. You might want to share how you’ve helped others achieve their KPIs in previous roles. This will highlight your commitment to team development and performance improvement.
