Team Manager

Fully accountable for coaching, mentoring and leading a team of DC operatives, enabling them to achieve KPI’s and commercial targets within a safe culture-led working environment.

Work Schedule:

• Friday 1:00pm to 9:00pm
• Saturday & Sunday 9am to 9:00pm
• Monday 1:00pm to 9:00pm

Responsibilities:

• Regularly review own performance and maintain a personal development plan, including a compulsory Academy Level 3 qualification.
• Manage all Employee Relations issues fairly in accordance with Company Policies and Procedures in a timely manner engaging with Union when applicable.
• Investigate and hold disciplinary hearings if necessary.
• Drive the implementation and delivery of new initiatives through Six Sigma to achieve the objectives set within the DC.
• Ensure all Health and Safety training, checks and record keeping are completed on time and accurately.
• Leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Communicate effectively with other managers within the DC.
• Develop a network of contacts outside Westway to further understanding of the end-to-end business processes.
• Deputise for the Shift Manager when requested or cover other shifts as required.
• All Team Managers are trained and take personal ownership ensuring they are rotated throughout the year to work in all areas of the DC.
• Daily KPI’s and staffing levels are accurately managed and monitored for improvement.
• Maintain a highly motivated, engaged and productive team using effective coaching and mentoring tools and skills.
• Conduct regular one-to-one meetings with documented development plans highlighting future aspirations.
• Ensure appropriate and effective communication occurs within the team.
• Maintain a safe working environment that is continually reviewed.
• Ensure all DC operatives within the team understand and adhere to Health and Safety Compliance Policies and Procedures.
• Be fully competent in carrying out incident investigations.
• Ensure successful integration of new starters and agency colleagues.
• Full accountability, management, tracking and adherence of Attendance and Annual Leave for the team.
• Handle sickness absences appropriately with full preparation with the aid of HR and Occupational Health.
• Provide support to the Shift Manager to ensure the operation and teams deliver as one team.
• Demonstrate role model and leadership behaviours in all activities, living the Clarks values, purpose and operating model.

Qualifications:

• IOSH trained or equivalent.
• Fully competent with Health & Safety processes and procedures.
• Six Sigma Yellow Belt.
• Experience in managing and leading a team of 20+ people.
• Knowledge of DC processes and procedures.
• Experience in managing & improving performance.
• Excellent communication and leadership skills.
• Experience in managing budgets, training and recruitment.
• Good numeracy and literacy skills.
• Previous experience of managing a highly engaged, motivated and productive team.
• Significant leadership experience including managing direct and indirect reports, coaching and giving feedback and developing team members.
• Experience working within a Unionised environment.
• Knowledge and experience in using the HighJump system.
• IT proficient and able to use a range of systems, including Excel and Microsoft packages.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.