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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join Clarks, a brand known for its heritage and craftsmanship.
- Benefits: Enjoy great training, career progression, and a chance to make an impact.
- Why this job: Be part of a dynamic team in a welcoming environment with growth opportunities.
- Qualifications: Retail experience, strong leadership, and excellent communication skills required.
- Other info: Opportunity to develop your skills in a global business.
The predicted salary is between 28800 - 43200 £ per year.
Posted Thursday, August 7, 2025 at 11:00 PM
About the Role
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
What you\’ll do
• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
What we’re looking for
You’re a confident, hands-on leader with proven retail experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You\’ll bring
• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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Sales & Service Manager employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager
✨Tip Number 1
Familiarise yourself with Clarks' brand values and product range. Understanding their heritage and craftsmanship will help you connect with the team and customers, showcasing your passion for the brand during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Brush up on your coaching skills. Be ready to discuss your approach to developing team members and how you've handled performance issues in the past, as this will demonstrate your capability to support the Store Manager effectively.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage store operations in the absence of the Store Manager. This proactive approach will illustrate your readiness to take on responsibilities and ensure smooth operations.
We think you need these skills to ace Sales & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your ability to lead a team. Use specific examples of how you've achieved sales targets and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your skills align with the responsibilities of the Sales & Service Manager role, particularly your coaching abilities and experience in visual merchandising.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any sales targets you exceeded or successful team development initiatives you led. This will demonstrate your capability to deliver results.
Prepare for Potential Questions: Think about common interview questions related to team management and sales strategies. Prepare examples that illustrate your leadership style and how you've motivated teams in the past, as this will help you stand out during the interview process.
How to prepare for a job interview at Clarks group
✨Showcase Your Leadership Skills
As a Sales & Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved performance, highlighting your leadership style.
✨Understand the Company Culture
Familiarise yourself with Clarks' brand values and heritage. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive working environment for both customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage people issues or improve sales performance, and be ready to discuss the actions you took and the outcomes.
✨Demonstrate Product Knowledge
Being a product expert is crucial for this role. Research Clarks' products and be prepared to discuss how you would educate your team on them. This shows your commitment to driving sales through knowledge and customer engagement.
