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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy opportunities for growth, coaching, and a vibrant work culture.
- Why this job: Be a key player in enhancing customer satisfaction and driving sales success.
- Qualifications: Retail management experience and strong coaching skills are essential.
- Other info: This role offers a chance to develop leadership skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
5044 – Clarks Didcot, Unit 12 The Orchards Centre, Didcot, Oxfordshire, United Kingdom
Job Description
Posted Friday, January 30, 2026 at 12:00 AM | Expires Friday, February 27, 2026 at 11:59 PM
About the Role
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
What you\’ll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
What we’re looking for
You’re a confident, hands‑on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
- Good retail experience including in a management role, leading a team
- Strong coaching skills
- Effective communicator who can provide clarity to individuals or team on what is required of them and why
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development
- Good experience in delivering and exceeding sales and targets
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision
- Good commercial skills
- IT proficient with the ability to use a range of systems to manage in store activity
- Good knowledge of and experience in Visual Merchandising
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off‑cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot™ and Clarks Wallabee™. And every pair we design today uses the same ground‑breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we’re pioneering cutting‑edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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Sales and service manager employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and service manager
✨Tip Number 1
Familiarise yourself with our store's KPIs and customer satisfaction metrics. Understanding these will help you demonstrate your ability to drive sales and improve the customer experience during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed a team in the past. This will highlight your capability to inspire and motivate others, which is crucial for this role.
✨Tip Number 3
Research our products thoroughly and be ready to discuss how you would use your product knowledge to enhance sales. Being a product expert can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with visual merchandising. Think of specific examples where you've implemented best practices to create an engaging shopping environment, as this is key to the role.
We think you need these skills to ace Sales and service manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your leadership skills. Use specific examples that demonstrate your ability to meet sales targets and coach team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to inspire and motivate a team.
Highlight Key Skills: Emphasise your strong coaching skills, effective communication, and commercial acumen. Provide examples of how you've successfully managed teams and improved customer experiences in past roles.
Showcase Your Product Knowledge: Mention any relevant product knowledge or experience you have that would make you a valuable asset to the store. This could include familiarity with visual merchandising principles or specific product lines.
How to prepare for a job interview at Clarks group
✨Showcase Your Leadership Skills
As a Sales and Service Manager, you'll be expected to lead a team. Be prepared to share examples of how you've successfully motivated and developed team members in the past. Highlight your coaching skills and how you’ve inspired others to achieve their targets.
✨Demonstrate Your Sales Expertise
Since the role involves achieving sales targets, come equipped with specific examples of how you've exceeded sales goals in previous positions. Discuss your approach to driving sales and how you can apply that knowledge to this new role.
✨Understand Customer Experience Metrics
Familiarise yourself with customer satisfaction metrics and how they impact store performance. Be ready to discuss how you've used customer feedback to improve service and operations in your previous roles.
✨Prepare for Situational Questions
Expect questions about how you would handle various scenarios, such as managing team conflicts or improving store operations. Think through potential challenges you might face in the role and how you would address them effectively.
