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- Tasks: Oversee IT service delivery and manage stakeholder relationships in a dynamic retail environment.
- Company: Renowned retail and service organisation with a focus on excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a strategic role that shapes IT service excellence and drives impactful change.
- Qualifications: ITIL qualifications and experience with service management tools are essential.
- Other info: Exciting opportunity for career advancement in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. The role involves strong stakeholder engagement and managing service-related issues while building trusted relationships across the organization.
Ideal candidates will have ITIL qualifications and hands-on experience in service management tools. This position requires a balance of contract management, service excellence, and operational integration, particularly in retail IT operations.
Remote Service Delivery Manager – IT Ops & Stakeholder Excellence employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Delivery Manager – IT Ops & Stakeholder Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and IT sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your ITIL qualifications and hands-on experience. We want to see how you’ve tackled service management challenges in the past.
✨Tip Number 3
Prepare for those interviews! Research the company’s service delivery approach and think about how you can contribute to their success. We’re talking about real examples of how you’ve built trusted relationships and managed service-related issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make it happen together!
We think you need these skills to ace Remote Service Delivery Manager – IT Ops & Stakeholder Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your ITIL qualifications and any hands-on experience with service management tools to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, focusing on your stakeholder engagement skills and how you’ve tackled service-related issues in the past.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially those related to service excellence and operational integration in IT operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our team!
How to prepare for a job interview at Clarks group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL qualifications. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you built trust and resolved service-related issues. This will demonstrate your ability to manage relationships and drive service excellence.
✨Familiarise Yourself with Service Management Tools
Research the service management tools commonly used in retail IT operations. If you have experience with specific tools, be ready to discuss how you've leveraged them to improve service delivery. This shows you're not just a theoretical candidate but someone who can hit the ground running.
✨Balance Contract Management and Operational Integration
Be prepared to talk about your experience with contract management and how it ties into operational integration. Highlight any strategies you've used to ensure seamless service delivery while managing contracts effectively. This will illustrate your strategic thinking and operational expertise.
