People Services Administrator - Temp

Location: Street, Somerset BA16 0EQ

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

About Clarks: Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off‑cuts. At the time, it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.

Job Overview: To provide a high quality customer focussed and professional administrative service in all transactional aspects of the employee lifecycle and inputting employee related information into all HR related systems accurately and on time to maintain data integrity and facilitate payroll processing.

Responsibilities:

• Working to agreed systems, processes and operational procedures, to deliver a consistently high quality customer centric and professional administrative service including the completion of letters, correspondence, documentation for all employee lifecycle events from new starters to leaver processing.
• Proactively checking and challenging the accuracy of information provided before accurately entering into SAP HR and other HR/payroll related systems, to ensure on time delivery of all payrolls across EMEA.
• Processing attendance and absences correctly and utilising substitutions as required for HQ and Retail stores.
• Processing employment change forms including changes of salary, hours, job roles, location, contract types and secondments.
• Responding to and handling queries received by the People Services team email inboxes / case management system, ensuring full details are recorded for audit, monitoring and reporting purposes.
• Complete all Right to work checks ensuring full compliance with UK / ROI legislation and completing all reference checks for new starters to ensure protection for the company.
• To provide full administration for all training courses including booking requests and invitations, all preparation documents requirements, collation and production of materials, systems support and administration.
• Processing fleet and benefit data in SAP HR and third party systems such as driver declaration forms and private healthcare.
• Identifying and following up on missing / inaccurate data to ensure good data governance and data integrity in accordance with Data Protection requirements.
• Running and providing standard reports as required and responding to queries about employee information held in SAP HR ensuring compliance with Data Protection legislation.
• Notifying the People Services Manager or SAP HR Lead of Organisation Management issues when entering new starters, job changes or leavers. Identifying any system issues and taking appropriate escalation actions.
• Participate in systems testing and elevate systems and process issues to the People Services Manager.
• Complete regular general filing and administration of data cleansing / destruction activity.
• Deliver a high quality customer focussed and professional administrative service at all times, delivered to the required SLAs and following established processes and policies. All documentation is delivered on time and accurate.
• All employee master data records within SAP HR are accurate and up to date and that delays do not lead to payroll processing errors or incorrect payments. All other HR related systems / third party systems are also accurate and updated in accordance with our SLA’s.
• Absence and attendance data is recorded accurately and on time for payroll running schedules or our SLA’s.
• All employment change forms are checked for accuracy and full authorisation levels before being inputted to SAP HR.
• All enquires are handled and resolved in accordance with our SLA’s and deliver excellent customer service, supported by customer feedback. Full accurate records are updated and completed to enable accurate audit, monitoring and reporting against SLA’s.
• All new starters have provided and been verified for Right to Work ensuring full compliance with legislation.
• All training courses are effectively and efficiently organised in time and with full supporting documentation completed.
• Employees have access to timely and accurate provision of company benefits and appropriate tax treatment is being applied through payroll.
• Anomalies are identified and escalated appropriately either within People Services or directly to the line manager within the business.
• Queries on employee information are handled with appropriate sensitivity and confidentiality and comply with Data Protection legislation.
• System issues are escalated immediately as to not delay.