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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
What you’ll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
What we’re looking for
- You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Bootâ„¢ and Clarks Wallabeeâ„¢. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
UK Sales & Service Manager in London employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Sales & Service Manager in London
✨Tip Number 1
Get to know the company inside out! Research Clarks, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your selling skills! Since the role is all about leading a sales team, think of examples from your past experiences where you’ve motivated others or exceeded targets. Be ready to share these stories during your interview to showcase your leadership abilities.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how success is measured in the store. This shows you’re not just interested in the job, but also in how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important in today’s retail environment.
We think you need these skills to ace UK Sales & Service Manager in London
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams to smash targets and how you can bring that energy to our store.
Be a Team Player: We love candidates who can motivate and coach their teams. Share examples of how you've engaged with your team in the past and helped them grow. It’s all about creating that positive environment!
Know Your Stuff: Demonstrate your knowledge of retail and visual merchandising in your application. We’re looking for someone who can not only manage but also inspire others with their product expertise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to get your application and for you to show us why you’d be a great fit for the UK Sales & Service Manager role.
How to prepare for a job interview at Clarks group
✨Know Your Products Inside Out
Make sure you’re well-versed in Clarks' product range. Being a product expert will not only impress your interviewers but also show that you can educate and inspire your team to drive sales effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching abilities and how you’ve motivated others to achieve targets, as this role requires strong leadership and communication skills.
✨Showcase Your Customer Focus
Be ready to discuss how you’ve used customer feedback to improve store operations or enhance the shopping experience. This aligns with the role’s emphasis on customer satisfaction and operational excellence.
✨Prepare for Scenario Questions
Think about potential challenges you might face as a UK Sales & Service Manager and how you would handle them. This could include managing people issues or ensuring sales targets are met, so be prepared to demonstrate your problem-solving skills.