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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Clarks, a historic footwear brand, has been innovating since 1825.
- Benefits: Enjoy great training, career progression, and a chance to make an impact.
- Why this job: Join a legacy brand celebrating 200 years of craftsmanship and innovation.
- Qualifications: Retail management experience, strong coaching skills, and effective communication are essential.
- Other info: Be part of a dynamic team in a welcoming environment.
The predicted salary is between 28800 - 43200 £ per year.
Posted Sunday, August 17, 2025 at 11:00 PM
About the Role
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
What you\’ll do
• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
What we’re looking for
You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You\’ll bring
• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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Franchise Sales & Service Manager employer: Clarks group
Contact Detail:
Clarks group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Sales & Service Manager
✨Tip Number 1
Familiarise yourself with Clarks' product range and history. Understanding their heritage and key products will not only help you in interviews but also demonstrate your genuine interest in the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific situations where your coaching made a difference.
✨Tip Number 3
Research effective visual merchandising techniques and be prepared to discuss how you would implement them in-store. This shows that you understand the importance of creating an appealing shopping environment.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to clearly articulate your thoughts and experiences will help you stand out as a confident candidate.
We think you need these skills to ace Franchise Sales & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your ability to lead a team. Use specific examples of how you've achieved sales targets and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your skills align with the responsibilities of the Franchise Sales & Service Manager role, particularly your coaching abilities and experience in visual merchandising.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any sales targets you exceeded or successful team development initiatives you led. This will demonstrate your capability to deliver results.
Prepare for Potential Questions: Think about how you would respond to questions regarding team motivation, conflict resolution, and your approach to achieving sales targets. Being prepared will help you convey confidence and clarity during the interview process.
How to prepare for a job interview at Clarks group
✨Showcase Your Leadership Skills
As a Franchise Sales & Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you inspired others to achieve their targets.
✨Understand the Brand and Its Values
Familiarise yourself with Clarks' history, values, and product range. Being able to discuss how you align with their mission and how you can contribute to their legacy will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage people issues or improve customer experience, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Commercial Acumen
Highlight your understanding of retail operations and sales strategies. Be prepared to discuss how you've previously exceeded sales targets and how you would apply that knowledge to drive performance in this role.
