Sales and Service Manager in Crawley

About the Role

Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.

What you’ll do:

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
• Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.

What we’re looking for:

• You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
• You know how to motivate a team, communicate clearly, and make sound commercial decisions.
• You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
• Good retail experience including in a management role, leading a team.
• Strong coaching skills.
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development.
• Good experience in delivering and exceeding sales and targets.
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
• Good commercial skills.
• IT proficient with the ability to use a range of systems to manage in-store activity.
• Good knowledge of and experience in Visual Merchandising.

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear. Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot™ and Clarks Wallabee™. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.

Why join us?

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.