At a Glance
- Tasks: Support our legal debt recovery team with data management and administrative tasks.
- Company: Join a respected team in a dynamic legal environment.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive workplace.
- Other info: Opportunities for growth and process improvement await you!
- Why this job: Perfect for those looking to kickstart their career in legal and operational support.
- Qualifications: Strong Excel skills and a keen eye for detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented System Support Analyst to support our busy legal debt recovery team.
Our highly regarded Debt Recovery team is based only in our Taunton office, but it provides a national service for large utility companies, Government Departments, Local Authorities, insurance companies, managing agents, businesses and individuals. With over 20 people, the team specialises in all aspects of debt recovery including pre-action work as well as county court proceedings, judgments, insolvency and enforcement.
You will be working in a team dealing with various different clients, acting for them in the recovery of sums owed. This role combines administrative support, data management, reporting, and basic systems administration within our Case Management System (CMS). The successful candidate will play an important role in maintaining efficient workflows, supporting colleagues and clients, and ensuring the accurate handling of large volumes of case data.
This position would suit someone who is highly organised, technically confident, and comfortable working with Excel and large datasets in a fast-paced office environment. This is an excellent opportunity for someone looking to develop their skills within a legal and operational support environment. While prior legal knowledge is not required, an interest in legal systems, reporting, and process improvement would be highly beneficial. Training will be provided on our internal systems and processes.
Day to day responsibilities include:
- Importing bulk instructions and updates from clients into our CMS
- Exporting case and management information data from our CMS in client-specific formats
- Producing MI/statistical reports for clients and internal stakeholders
- Starting, monitoring, and troubleshooting bulk workflows, processes, and print jobs
- Resetting and managing user accounts for staff and client portal users
- Assisting colleagues with general CMS administration and operational support
- Creating bespoke reports and MI packages for clients and internal stakeholders
- Setting up or amending workflows within the CMS using existing logic and workflow tools
- Creating or updating document templates within the CMS
- Supporting the wider team with administrative case-related tasks
- Identifying opportunities to improve efficiency and automate repetitive processes
The role is right for you if you have:
- Strong Microsoft Excel skills, including pivot tables and charts, advanced formulas (e.g. XLOOKUP/VLOOKUP, SUMPRODUCT), and experience using Excel macros or automation tools
- Data analysis and manipulation
- Excellent attention to detail and accuracy
- Strong organisational and problem-solving skills
- Ability to manage and prioritise multiple tasks
- Confidence working with large datasets and business systems
- Good communication skills and a professional approach
Desirable skills include:
- Experience working with CRM/CMS/case management systems
- Experience producing management information or statistical reporting
- Basic understanding of workflow/process automation
- Experience within a legal, financial, or debt recovery environment
BRU - System Support Analyst in Taunton employer: Clarke Willmott
Join our dynamic Debt Recovery team in Taunton, where you will be part of a supportive and collaborative work culture that values detail-oriented individuals. We offer comprehensive training and opportunities for professional growth within the legal and operational support sectors, ensuring you develop your skills while contributing to meaningful client outcomes. With a focus on efficiency and innovation, our team is dedicated to creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land BRU - System Support Analyst in Taunton
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team structure. This will help you tailor your conversations and show that you're genuinely interested in being part of their legal debt recovery team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various clients and colleagues, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your Excel skills! Prepare examples of how you've used advanced formulas or data analysis in past roles. This will demonstrate your technical confidence and ability to handle large datasets effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace BRU - System Support Analyst in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the System Support Analyst role. Highlight your Excel prowess, attention to detail, and any relevant experience with data management or case management systems.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role and how your background aligns with our needs. Be sure to mention your interest in legal systems and any relevant skills that could benefit our Debt Recovery team.
Show Off Your Tech Skills:Since this role involves working with large datasets and CMS, don’t shy away from showcasing your technical skills. Mention specific tools or software you’ve used, especially if you have experience with Excel macros or automation tools.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Clarke Willmott
✨Know Your Systems
Familiarise yourself with case management systems (CMS) and how they function. Even if you haven't used the specific system before, understanding the basics of data management and reporting will show your proactive approach and technical confidence.
✨Excel is Your Best Friend
Brush up on your Microsoft Excel skills, especially pivot tables, advanced formulas, and macros. Be ready to discuss how you've used these tools in past roles or projects, as this will demonstrate your ability to handle large datasets effectively.
✨Show Off Your Organisational Skills
Prepare examples that highlight your organisational and problem-solving abilities. Think of times when you managed multiple tasks or improved a process, as this will resonate well with the team’s need for efficiency and support.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Good communication is key in this role, so be prepared to explain complex ideas simply, especially when discussing your experience with data analysis or reporting.
