Knowledge Manager (Innovation and Client Tech

This is a fantastic opportunity to join a growing knowledge and innovation team and to play a crucial role in developing our innovation strategy and deploying client technology-facing platforms to enhance the firm’s reputation in a highly competitive market. This exciting role is suited for an experienced individual with a proven track record and passion for delivering and leveraging innovative technical solutions, preferably within a law firm environment.

Your role will be vital in expanding the firm’s use of innovation and client-facing technology, including document and workflow automation, artificial intelligence, and client collaboration tools, to streamline legal service delivery and improve client experience.

Role: Knowledge Manager (Innovation and Client Tech) / Innovation Technologist

Location: Firm Wide

Hours: Full Time or Part Time

Term: Permanent

Vacancy Reference: 1349-BBL

Who we are

You’ll be joining a national law firm with a strong reputation, built by our exceptional people—each chosen for their industry knowledge and passion. We aim to help you reach your full potential, love your work, and deliver excellent results for clients. We foster a culture that encourages long-term commitment, offering flexible work arrangements, including hybrid options from offices in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day-to-day success in this role involves:

1. Managing a portfolio of client-facing knowledge technologies to maximize value through development, adoption, and engagement.
2. Collaborating with knowledge, innovation, and legal teams to assess requirements and take new ideas from inception to deployment, aligned with strategic goals and KPIs.
3. Serving as product owner for client-facing collaborative platforms, developing roadmaps, governance, guidance, and training.
4. Working with IT to develop solutions for internal and client-facing issues using our technology stack.
5. Introducing, training, and embedding new legal client-facing technologies within legal teams.
6. Engaging with end users to understand needs and advise on how tools can enhance support and operational efficiency.
7. Testing and developing new solutions with legal and client input, combining legal expertise with emerging technologies.
8. Acting as first-line SME and providing support on firm’s external collaboration platforms and client technology solutions.
9. Analyzing data insights to inform decisions and improve platforms.
10. Promoting and supporting technology usage through training, presentations, and demonstrations.
11. Supporting client pitches and ad hoc client knowledge inquiries.
12. Staying updated on new developments in client-facing technology and benchmarking new ideas.
13. Supporting knowledge-related projects as needed.

It is essential to comply with information security policies and procedures.

Ideal candidate profile:

• Experience with client-facing technologies (e.g., HighQ, DocuSign, AI) and understanding of governance principles.
• Experience with document automation tools like Contract Express.
• Experience building workflow automation using low/no-code solutions.
• Data handling skills, including report and dashboard creation to monitor engagement and ROI.
• Ability to scope, map processes, and develop technical requirements supporting business cases for innovation.
• Strong IT and technology skills, with a passion for learning new products.
• Relevant qualifications or equivalent experience; 2+ years in a legal technology or KM role in a professional services environment.
• Understanding of KM systems in complex legal or professional settings is advantageous but not mandatory.

What we offer:

A unique work environment that values diversity, individual differences, and mutual respect. We support career development, work-life balance, and wellbeing through various initiatives. Dedication is rewarded with flexible benefits designed to support your personal and professional growth.

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