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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and complaints, ensuring top-notch service.
- Company: Join Clarke Transport, a leading family-owned transport organisation in the UK.
- Benefits: Enjoy £11.78 per hour, 28 days holiday, casual dress, and employee discounts.
- Why this job: Work in a fast-paced environment that values career growth and personal development.
- Qualifications: 2 years of customer service experience preferred, especially in logistics.
- Other info: Full-time role with a supportive team at our Tipton Depot.
The predicted salary is between 24000 - 26000 £ per year.
Tipton Full‑Time 24000 – 26000 £ / year (est.). No home office possible. As a Customer Service Clerk, you will play a vital role in ensuring customer satisfaction.
At a Glance
Join Clarke Transport, a leading family‑owned transport organisation in the UK, as a Customer Service Clerk at our Tipton Depot. You will handle inquiries, resolve complaints, and provide excellent service in a fast‑paced environment.
Job Details
- Working hours: 08:00 to 17:00, Monday to Friday
- Job Type: Full‑time, Permanent
- Pay: £12.57 per hour (average 11.78 per hour listed in benefits)
- Location: In person at the Tipton Depot, West Midlands
Job Role & Purpose
- First point of contact for all customer complaints and queries.
- Provide excellent customer service, ensuring issues are handled professionally, efficiently, and effectively, to minimise business risk and promote the company brand.
Responsibilities
- Resolve customer queries and complaints promptly and effectively, following company policies and procedures.
- Maintain regular contact with internal and external customers to offer professional, personal, and timely service.
- Investigate and resolve customer issues, escalating to other departments when necessary.
- Maintain customer database records in line with company processes.
- Follow correct processes, seeking approval or escalation from the Customer Service Manager for actions such as reimbursements or compensation.
- Follow up on outstanding actions to complete claims or accident reports.
- Provide feedback on trends in queries and complaints to the Customer Service Manager.
- Compile departmental reports as requested.
- Assist in resolving queries or complaints efficiently.
- Perform any other duties as instructed by management.
Candidate Profile
- Genuine desire to build a career in a fast‑paced environment with a drive to improve.
- Excellent communication skills and a customer‑centred mindset.
Experience Required
- Customer service: 2 years (preferred).
- Logistics customer service: 2 years (preferred).
Benefits & Compensation
- £11.78 per hour (40 hours/week) – average calculated from £12.57 per hour.
- 28 days holiday including 8 statutory holidays; additional holiday after 4 years’ service (up to 5 extra days).
- Full uniform and PPE provided.
- Auto Enrolment Pension Scheme.
- Casual dress, employee discount, free on‑site parking, referral programme, store discount.
Additional Information
- Job Type: Full‑time, Permanent.
- Benefits include casual dress, company pension, employee discount, free and on‑site parking, referral programme, store discount.
Apply
Please email applications to: info@clarketransport.co.uk.
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Customer Service Clerk – 08.00 to 17.00 Monday to Friday employer: Clarke Transport at Sto Ltd
Contact Detail:
Clarke Transport at Sto Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk – 08.00 to 17.00 Monday to Friday
✨Tip Number 1
Familiarise yourself with Clarke Transport's services and values. Understanding their commitment to customer service and employee development will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you resolved complaints effectively, as this will demonstrate your ability to handle the responsibilities of the Customer Service Clerk position.
✨Tip Number 3
Research common customer service challenges in the logistics industry. Being knowledgeable about potential issues can help you provide insightful feedback during your interview, showcasing your proactive approach.
✨Tip Number 4
Network with current or former employees of Clarke Transport if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your application and interview.
We think you need these skills to ace Customer Service Clerk – 08.00 to 17.00 Monday to Friday
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in logistics. Use specific examples that demonstrate your ability to handle complaints and queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine desire to build a career in a fast-paced environment. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and attention to detail in your application. These are crucial for resolving customer issues and maintaining records.
Follow Application Instructions: Ensure you send your application to the correct email address provided in the job listing. Double-check for any specific requirements mentioned, such as including a reference or specific subject line.
How to prepare for a job interview at Clarke Transport at Sto Ltd
✨Research Clarke Transport
Before your interview, take some time to learn about Clarke Transport's history, values, and services. Understanding the company’s mission and how they operate will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Clerk, you'll be handling complaints and queries. Prepare for situational questions by thinking of examples from your past experience where you successfully resolved customer issues or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and professionally. Practice active listening and ensure you articulate your thoughts well, as this will reflect your capability to handle customer interactions.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the customer service department. This not only shows your interest but also helps you gauge if the company is the right fit for you.