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- Tasks: Lead process improvements and enhance service quality in a dynamic energy business.
- Company: Clarke Energy is a market leader in sustainable energy solutions across 29 global territories.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and a supportive environment.
- Why this job: Make a lasting impact in a growth-focused company committed to net zero and innovation.
- Qualifications: 5+ years in Field Service, strong data analysis skills, and a BEng (Hons) degree required.
- Other info: Opportunities for certified training and occasional travel within the UK and internationally.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Clarke Energy
In-House Talent Acquisition Specialist @ Clarke Energy | Market Leader in Engineering, Installation and Maintenance of Power Plant Solutions
Drive Process Excellence at Clarke Energy as a Product Support Process Engineer.
Are you a detail-driven engineer with a passion for improving service quality and operational efficiency? Clarke Energy is seeking a Product Support Process Engineer to join our Service Operations team at our Knowsley Headquarters. This is an exciting opportunity to lead impactful change in a dynamic, growth-focused energy business.
With a strong engineering background, you’ll identify improvement opportunities, enhance internal and contractor processes, and ensure high standards are met across our UK and international service operations.
What You’ll Be Doing
Working closely with the Product Support Manager, your mission will be to continuously improve quality and process performance in the Service Department. This dual-focused role (50% internal, 50% external) offers a high level of responsibility and variety.
Key areas of responsibility include:
- Leading process improvement initiatives across service functions
- Enhancing technical quality using data analysis, research, and feedback
- Producing technical reports, process maps, and audit findings
- Using tools such as Power BI, Navision, and Visio to drive insights and automation
- Supporting the Product Support and Global Helpdesk teams with technical queries
- Monitoring and auditing internal and contractor processes for compliance
- Identifying cost-saving measures and operational efficiencies
- Leading technical aspects of service development aligned with business growth
- Supporting warranty and concession process improvements
- Ensuring all actions align with regulatory, health, safety, and quality standards
What You’ll Need to Succeed
Essential Qualifications and Skills:
- Minimum 5 years\’ experience in Field Service or Commissioning
- Excellent data analysis, report writing, and process design skills
- Proficient in Microsoft Office, Excel, Power BI, and Visio
- Strong understanding of power generation systems and industry regulations
- In-depth knowledge of health and safety legislation
- Full UK driving licence (category B)
- Outstanding verbal and written communication skills
- BEng (Hons) degree or equivalent
- Experience in quality/process improvement and technical audits
- Familiarity with root cause analysis techniques
What Sets You Apart
We’re looking for someone who is:
- Confident in working across teams and disciplines
- Organised, analytical, and proactive under pressure
- Passionate about delivering results and maintaining high standards
- Adaptable, innovative, and forward-thinking
- Comfortable with occasional UK and international travel at short notice
What You’ll Get in Return
Clarke Energy offers a supportive environment that rewards excellence and innovation. As part of our team, you’ll enjoy:
- Competitive salary and benefits package
- 25 days holiday plus bank holidays, with options to buy/sell days
- 7% company pension contribution
- Healthcare cash plan and life assurance
- Employee Assistance Programme
- Hybrid working opportunities
- Recognition and reward schemes
- Access to certified in-house training and development
- A role where full competence is expected within 9–12 months
About Clarke Energy
Clarke Energy is a multi-award-winning international business, specialising in sustainable energy solutions across 29 global territories. As the leading distributor and service provider for INNIO’s hydrogen-ready gas engines, we are proud to support the global transition to net zero.
We combine engineering excellence, robust project management, and comprehensive after-sales support to deliver reliable, low-carbon energy projects. Our culture is built on trust, integrity, and technical innovation.
Ready to Make a Lasting Impact?
If you\’re ready to take the next step in your career and help shape the future of service operations, we’d love to hear from you.
Apply via LinkedIn, on our Clarke Energy Careers page, or contact Ben.Dixon@Clarke-Energy.com directly.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering, Project Management, and Strategy/Planning
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Industries
Electric Power Generation, Electric Power Transmission, Control, and Distribution, and Engines and Power Transmission Equipment Manufacturing
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Product Support Process Engineer employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Process Engineer
✨Tip Number 1
Familiarise yourself with Clarke Energy's core values and recent projects. This will not only help you understand the company culture but also allow you to tailor your conversations during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Network with current employees on LinkedIn or at industry events. Engaging with them can provide insights into the role and the team dynamics, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Power BI and Excel. Being able to demonstrate your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples of past process improvement initiatives you've led. Be ready to discuss the challenges you faced, the solutions you implemented, and the results achieved, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Product Support Process Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service or commissioning, as well as your data analysis and report writing skills. Use specific examples that demonstrate your ability to improve processes and enhance service quality.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operational efficiency and service quality. Mention how your background aligns with the responsibilities of the Product Support Process Engineer role and why you are excited about working at Clarke Energy.
Highlight Technical Skills: Clearly outline your proficiency in tools like Power BI, Excel, and Visio. Provide examples of how you've used these tools in past roles to drive insights and automation, which is crucial for this position.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, include examples of how you've effectively communicated technical information to diverse audiences. This could be through reports, presentations, or team collaborations.
How to prepare for a job interview at Clarke Energy
✨Showcase Your Engineering Background
Make sure to highlight your engineering experience, especially in field service or commissioning. Be prepared to discuss specific projects where you improved service quality or operational efficiency.
✨Demonstrate Data Analysis Skills
Since the role involves enhancing technical quality through data analysis, come prepared with examples of how you've used tools like Power BI or Excel to drive insights and improvements in past roles.
✨Prepare for Technical Questions
Expect questions related to power generation systems and industry regulations. Brush up on relevant legislation and be ready to discuss how you've ensured compliance in previous positions.
✨Exhibit Strong Communication Skills
As the role requires collaboration across teams, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated complex technical information to non-technical stakeholders.
