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For Companies At a Glance
- Tasks: Lead process improvements and enhance service quality in a dynamic energy business.
- Company: Clarke Energy is a multi-award-winning company focused on sustainable energy solutions worldwide.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Make a real impact in a growth-focused company while developing your engineering skills.
- Qualifications: Relevant engineering qualifications and 5 years' experience in Field Service or Commissioning required.
- Other info: Opportunity for certified training and international travel.
The predicted salary is between 36000 - 60000 £ per year.
Drive Process Excellence at Clarke Energy as a Product Support Process Engineer. Are you a detail-driven engineer with a passion for improving service quality and operational efficiency? Clarke Energy is seeking a Product Support Process Engineer to join our Service Operations team at our Knowsley Headquarters. This is an exciting opportunity to lead impactful change in a dynamic, growth-focused energy business.
With a strong engineering background, you’ll identify improvement opportunities, enhance internal and contractor processes, and ensure high standards are met across our UK and international service operations.
What You’ll Be Doing
Working closely with the Product Support Manager, your mission will be to continuously improve quality and process performance in the Service Department. This dual-focused role (50% internal, 50% external) offers a high level of responsibility and variety. Key areas of responsibility include:
- Leading process improvement initiatives across service functions
- Enhancing technical quality using data analysis, research, and feedback
- Producing technical reports, process maps, and audit findings
- Using tools such as Power BI, Navision, and Visio to drive insights and automation
- Supporting the Product Support and Global Helpdesk teams with technical queries
- Monitoring and auditing internal and contractor processes for compliance
- Identifying cost-saving measures and operational efficiencies
- Leading technical aspects of service development aligned with business growth
- Supporting warranty and concession process improvements
- Ensuring all actions align with regulatory, health, safety, and quality standards
What You’ll Need to Succeed
Essential Qualifications and Skills:
- Relevant engineering qualifications
- Minimum 5 years' experience in Field Service or Commissioning
- Excellent data analysis, report writing, and process design skills
- Proficient in Microsoft Office, Excel, Power BI, and Visio
- Strong understanding of power generation systems and industry regulations
- In-depth knowledge of health and safety legislation
- Full UK driving licence (category B)
- Outstanding verbal and written communication skills
Desirable Experience:
- BEng (Hons) degree or equivalent
- Experience in quality/process improvement and technical audits
- Familiarity with root cause analysis techniques
- Customer relationship management experience
What Sets You Apart
We’re looking for someone who is:
- Confident in working across teams and disciplines
- Organised, analytical, and proactive under pressure
- Passionate about delivering results and maintaining high standards
- Adaptable, innovative, and forward-thinking
- Comfortable with occasional UK and international travel at short notice
What You’ll Get in Return
Clarke Energy offers a supportive environment that rewards excellence and innovation. As part of our team, you’ll enjoy:
- Competitive salary and benefits package
- 25 days holiday plus bank holidays, with options to buy/sell days
- 7% company pension contribution
- Healthcare cash plan and life assurance
- Employee Assistance Programme
- Hybrid working opportunities
- Recognition and reward schemes
- Access to certified in-house training and development
- A role where full competence is expected within 9–12 months
About Clarke Energy
Clarke Energy is a multi-award-winning international business, specialising in sustainable energy solutions across 29 global territories. As the leading distributor and service provider for INNIO’s hydrogen-ready gas engines, we are proud to support the global transition to net zero. We combine engineering excellence, robust project management, and comprehensive after-sales support to deliver reliable, low-carbon energy projects. Our culture is built on trust, integrity, and technical innovation.
Ready to Make a Lasting Impact?
If you're ready to take the next step in your career and help shape the future of service operations, we’d love to hear from you. Apply via LinkedIn, on our Clarke Energy Careers page, or contact Ben.Dixon@Clarke-Energy.com directly.
Product Support Process Engineer employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Process Engineer
✨Tip Number 1
Familiarise yourself with Clarke Energy's core values and recent projects. Understanding their commitment to sustainable energy solutions will help you align your passion for process improvement with their mission, making you a more appealing candidate.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Power BI and Excel. Being able to demonstrate your proficiency in these areas during discussions will show that you're ready to hit the ground running in the role.
✨Tip Number 4
Prepare specific examples of past process improvement initiatives you've led. Highlighting measurable outcomes from your previous roles will showcase your ability to drive change and improve operational efficiency, which is crucial for this position.
We think you need these skills to ace Product Support Process Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Support Process Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your engineering qualifications and any relevant experience in field service or commissioning. Be specific about your achievements in process improvement and data analysis.
Showcase Technical Skills: Make sure to mention your proficiency in tools like Power BI, Excel, and Visio. Provide examples of how you've used these tools to drive insights or improve processes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving service quality and operational efficiency. Use specific examples to demonstrate how you can contribute to Clarke Energy's goals.
How to prepare for a job interview at Clarke Energy
✨Showcase Your Engineering Background
Make sure to highlight your relevant engineering qualifications and experience during the interview. Discuss specific projects or roles where you successfully improved service quality or operational efficiency, as this aligns directly with what Clarke Energy is looking for.
✨Demonstrate Data Analysis Skills
Since the role involves enhancing technical quality through data analysis, be prepared to discuss your experience with tools like Power BI and Excel. Bring examples of how you've used data to drive insights and improve processes in previous positions.
✨Prepare for Technical Questions
Expect questions related to power generation systems and industry regulations. Brush up on your knowledge in these areas and be ready to explain how you’ve applied this knowledge in practical situations, especially in relation to health and safety legislation.
✨Exhibit Strong Communication Skills
As the role requires outstanding verbal and written communication skills, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with teams and clients in the past, particularly in resolving technical queries or leading process improvements.
