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- Tasks: Lead process improvements and enhance service quality in a dynamic energy company.
- Company: Join Clarke Energy, a market leader in sustainable power solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and professional development.
- Why this job: Make a real impact in the energy sector while growing your engineering skills.
- Qualifications: 5+ years in Field Service, strong data analysis, and engineering degree required.
- Other info: Be part of a supportive team focused on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Drive Process Excellence at Clarke Energy as a Product Support Process Engineer. Are you a detail-driven engineer with a passion for improving service quality and operational efficiency? Clarke Energy is seeking a Product Support Process Engineer to join our Service Operations team at our Knowsley Headquarters. This is an exciting opportunity to lead impactful change in a dynamic, growth-focused energy business.
With a strong engineering background, you'll identify improvement opportunities, enhance internal and contractor processes, and ensure high standards are met across our UK and international service operations.
What You'll Be Doing
- Working closely with the Product Support Manager, your mission will be to continuously improve quality and process performance in the Service Department.
- Leading process improvement initiatives across service functions.
- Enhancing technical quality using data analysis, research, and feedback.
- Producing technical reports, process maps, and audit findings.
- Using tools such as Power BI, Navision, and Visio to drive insights and automation.
- Supporting the Product Support and Global Helpdesk teams with technical queries.
- Monitoring and auditing internal and contractor processes for compliance.
- Identifying cost-saving measures and operational efficiencies.
- Leading technical aspects of service development aligned with business growth.
- Supporting warranty and concession process improvements.
- Ensuring all actions align with regulatory, health, safety, and quality standards.
What You'll Need to Succeed
- Minimum 5 years' experience in Field Service or Commissioning.
- Excellent data analysis, report writing, and process design skills.
- Proficient in Microsoft Office, Excel, Power BI, and Visio.
- Strong understanding of power generation systems and industry regulations.
- In-depth knowledge of health and safety legislation.
- Full UK driving licence (category B).
- Outstanding verbal and written communication skills.
- BEng (Hons) degree or equivalent.
- Experience in quality/process improvement and technical audits.
- Familiarity with root cause analysis techniques.
What Sets You Apart
- Confident in working across teams and disciplines.
- Organised, analytical, and proactive under pressure.
- Passionate about delivering results and maintaining high standards.
- Adaptable, innovative, and forward-thinking.
- Comfortable with occasional UK and international travel at short notice.
What You'll Get in Return
- Competitive salary and benefits package.
- 25 days holiday plus bank holidays, with options to buy/sell days.
- 7% company pension contribution.
- Healthcare cash plan and life assurance.
- Employee Assistance Programme.
- Hybrid working opportunities.
- Recognition and reward schemes.
- Access to certified in-house training and development.
- A role where full competence is expected within 9–12 months.
About Clarke Energy
Clarke Energy is a multi-award-winning international business, specialising in sustainable energy solutions across 29 global territories. As the leading distributor and service provider for INNIO's hydrogen-ready gas engines, we are proud to support the global transition to net zero. We combine engineering excellence, robust project management, and comprehensive after-sales support to deliver reliable, low-carbon energy projects. Our culture is built on trust, integrity, and technical innovation.
Ready to Make a Lasting Impact?
If you're ready to take the next step in your career and help shape the future of service operations, we'd love to hear from you. Apply via LinkedIn, on our Clarke Energy Careers page, or contact Ben.Dixon@Clarke-Energy.com directly.
Product Support Process Engineer in London employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Process Engineer in London
✨Tip Number 1
Don't just sit back and wait for the perfect job to come to you. Get proactive! Reach out directly to the hiring manager or recruiter on LinkedIn. A friendly message can make a huge difference and show your enthusiasm for the role.
✨Tip Number 2
Networking is key! Attend industry events, webinars, or local meetups related to engineering and power generation. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 3
Prepare for interviews by researching Clarke Energy and understanding their values and projects. Tailor your answers to reflect how your experience aligns with their mission. Show them you’re not just another candidate, but the right fit!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Clarke Energy team.
We think you need these skills to ace Product Support Process Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Process Engineer role. Highlight your relevant experience in field service, data analysis, and process improvement to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your proficiency in tools like Power BI and Visio, and how you've used them to drive insights and improvements in past roles. We love seeing those skills in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and qualifications at a glance. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our Clarke Energy Careers page. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clarke Energy
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially around power generation systems and industry regulations. Be ready to discuss your experience in field service or commissioning, as well as any relevant data analysis you've done.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've led process improvement initiatives in the past. Think about specific projects where you enhanced quality or efficiency, and be ready to explain the tools you used, like Power BI or Visio.
✨Communicate Clearly
Since this role involves a lot of collaboration, practice articulating your thoughts clearly. You might be asked to explain technical concepts or present findings, so being concise and confident in your communication is key.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around root cause analysis. Prepare to discuss how you would handle specific challenges in service operations, demonstrating your analytical and proactive approach.
