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For Companies At a Glance
- Tasks: Provide first-class tech support and resolve user issues across the UK and internationally.
- Company: Join Clarke Energy, a global leader in sustainable energy solutions.
- Benefits: Competitive salary, 25 days leave, hybrid working, and dedicated training.
- Why this job: Launch your IT career while making a real impact in a dynamic environment.
- Qualifications: Degree in IT and 2 years of helpdesk experience required.
- Other info: Opportunities for career development and progression in a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Are you a tech-savvy problem solver with a passion for supporting people and keeping systems running seamlessly? Clarke Energy is looking for a Junior IT Support Analyst to join our dynamic IT team, providing first-class support to users across the UK and internationally. Based in Knowsley, this is an excellent opportunity to launch your IT career with a global engineering company driving the energy transition.
Be the First Line of Tech Support
As a Junior IT Support Analyst, you'll be the first point of contact for resolving user issues, configuring devices, and ensuring our IT systems operate efficiently. Working closely with the wider IT team, you'll deliver high-quality support across the Clarke Group while gaining hands-on experience with hardware, software, and network infrastructure. This role offers a unique mix of technical challenge, user interaction, and international exposure ideal for someone eager to learn and grow in a fast-paced environment.
Key Responsibilities
- Provide responsive support to users via phone, email, and in person
- Diagnose and resolve desktop and laptop issues, including off-site repairs
- Build, configure, and test workstations, laptops, and mobile devices
- Support remote users with mobile connectivity and VPN access
- Manage new starter setups and leaver procedures
- Ensure backups of laptops, desktops, and personal folders are maintained
- Deploy and maintain Group Standard Operating Environments using Windows Deployment Server
- Assist with LAN, WAN, and VPN connectivity troubleshooting
- Update and maintain the IT asset register
- Document IT processes and create clear user guides
- Administer and repair mobile communication devices
- Support IT equipment purchasing during staff holidays
- Uphold Health, Safety, Environmental, and Quality standards in all work
- Keep workspaces clean, organised, and secure
What You'll Bring to the Team
Essential Requirements:
- Degree in IT or a closely related subject
- Minimum 2 years experience on an IT Helpdesk with strong customer service focus
- Understanding of PC builds, rebuilds, and configuration
- Familiarity with Microsoft products and PC hardware setup
- Strong communication skills - clear, helpful, and user-friendly
- Ability to remain calm and effective under pressure
- Logical problem-solving and decision-making skills
- Excellent attention to detail and time management
- Willingness to take initiative and responsibility
- Flexible, adaptable, and committed to continuous improvement
Desirable:
- Microsoft certification (e.g., MTA, MCP, or equivalent)
Why Join Clarke Energy?
We offer more than just a job - we provide a platform for your IT career in a company committed to innovation and sustainability. Our benefits include:
- Competitive salary
- 25 days annual leave plus bank holidays (with extended entitlement for long service)
- Holiday buy and sell scheme
- 7% company pension contribution
- Health care cash plan and life assurance
- Company car allowance (where applicable)
- Employee Assistance Programme (EAP)
- Hybrid working options
- Reward and recognition schemes
- Dedicated training via our in-house certified training department
- Career development and progression opportunities
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO's hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.
Ready to Support the Future of Energy?
If you're ready to grow your IT career and make a real impact, apply now!
Junior IT Support Engineer in Liverpool employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Clarke Energy. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot a user issue or explain a technical concept in simple terms. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show your passion for tech! When you get the chance, share your personal projects or any relevant experience that highlights your problem-solving skills. This will help you stand out as someone who's genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Clarke Energy team!
We think you need these skills to ace Junior IT Support Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Analyst role. Highlight any relevant IT helpdesk experience and technical skills, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and why you want to join Clarke Energy. Let us know how your problem-solving skills can help keep our systems running smoothly.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application showcases your strong communication skills. Use clear and friendly language to demonstrate how you can effectively support our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic IT team!
How to prepare for a job interview at Clarke Energy
✨Know Your Tech Basics
Brush up on your knowledge of PC builds, configurations, and common troubleshooting techniques. Being able to discuss these topics confidently will show that you’re not just a problem solver but also someone who understands the technical side of IT support.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical issues in simple terms. Role-playing with a friend can help you articulate your thoughts clearly and ensure you come across as approachable and helpful during the interview.
✨Show Your Problem-Solving Mindset
Prepare examples of past experiences where you successfully diagnosed and resolved IT issues. Highlight your logical approach and how you remained calm under pressure. This will demonstrate your ability to handle the fast-paced environment at Clarke Energy.
✨Research Clarke Energy
Familiarise yourself with Clarke Energy’s mission and values, especially their commitment to sustainability and innovation. Showing that you understand the company’s goals and how you can contribute will set you apart from other candidates.
