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- Tasks: Provide expert technical support and solve product issues for our Service Department.
- Company: Join Clarke Energy, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive salary, holiday schemes, and comprehensive training opportunities.
- Why this job: Make a real impact in the transition to net-zero emissions with innovative technology.
- Qualifications: 5 years' experience with Innio Jenbacher products and strong engineering skills required.
- Other info: Dynamic work environment with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Knowsley (Head Office), with UK and occasional overseas travel.
Are you an experienced engineer with a passion for problem-solving and technical excellence? Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.
About the Role
Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.
Technical Responsibilities
- Provide technical support to the Service Department under the supervision of the Product Support Manager.
- Investigate product issues using best engineering practice and root cause analysis techniques.
- Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
- Deliver clear, concise, and accurate engineering reports.
- Support warranty and concession cases through to completion.
- Recommend proactive maintenance strategies and improvements to service processes.
- Analyse and communicate Jenbacher fleet programmes.
- Maintain and manage the Service Bulletin library.
- Provide technical assistance to other internal functions as required.
What We’re Looking For
- Engineering qualification(s), preferably mechanical bias.
- Strong knowledge of good engineering practice and root cause analysis.
- Minimum 5 years’ hands-on experience with Innio Jenbacher products.
- Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
- Excellent report writing and data analysis skills.
Personal Attributes
- Professional, reliable, and results-oriented.
- Strong communication and relationship-building skills.
- Highly organised with excellent attention to detail.
- Able to work to tight deadlines and travel at short notice, including overseas.
- Proactive and committed to continuous improvement.
Qualifications & Experience
- Engineering qualification(s), preferably mechanical bias.
- Minimum 5 years’ experience with Innio Jenbacher products.
- Good understanding of Health & Safety legislation.
- Clean UK driving licence (Category B).
- Experience in a similar technical support role.
- Strong customer relationship experience.
What’s in it for you?
- Competitive salary and benefits package.
- Holiday buy and sell scheme.
- 7% company pension contribution.
- Health care cash plan and life assurance.
- Reward and recognition schemes.
- Comprehensive training and career development opportunities.
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.
Ready to Make an Impact?
If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you. Apply now via LinkedIn or directly on our website, and one of our Talent Acquisition team will be in touch!
Product Support Engineer in Knowsley employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Knowsley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Clarke Energy on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Innio Jenbacher products and how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples where you used root cause analysis to resolve issues. This will demonstrate your hands-on experience and analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Clarke Energy.
We think you need these skills to ace Product Support Engineer in Knowsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Product Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your hands-on experience with Innio Jenbacher products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your problem-solving skills can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Since this role involves technical support and analysis, make sure to highlight your engineering qualifications and any relevant software skills, like Power BI or Salesforce. We’re looking for someone who can hit the ground running, so demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Clarke Energy
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Innio Jenbacher products. Be ready to discuss specific issues you've encountered and how you resolved them. This shows you're not just familiar with the theory but have hands-on experience.
✨Master the Tools
Familiarise yourself with the service tools mentioned in the job description, like MyPlant, Salesforce, and Power BI. If you can demonstrate your proficiency with these tools during the interview, it’ll give you a significant edge.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in technical support roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you’ve contributed to continuous improvement.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and demonstrate your ability to build relationships with both colleagues and customers.
