At a Glance
- Tasks: Provide IT support to users via phone, email, and in person.
- Company: Join Clarke Energy, a global leader in sustainable energy solutions.
- Benefits: Enjoy 25 days leave, hybrid working, and a 7% pension contribution.
- Other info: Opportunity for career development and dedicated training available.
- Why this job: Kick-start your IT career with a focus on innovation and sustainability.
- Qualifications: Degree in IT and 2 years' helpdesk experience required.
The predicted salary is between 24000 - 36000 £ per year.
Junior IT Support Analyst
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick‑start your IT career with a global engineering company driving the energy transition.
What You'll Be Responsible For
- Provide responsive support to users via phone, email, and in‑person.
- Diagnose and resolve desktop and laptop issues, including off‑site repair.
- Build, configure, and test workstations, laptops, and mobile devices.
- Support remote users with mobile connectivity and VPN access.
- Manage new starter setups and leaver procedures.
- Ensure backups of laptops, desktops, and personal folders are maintained.
- Maintain and deploy Group Standard Operating Environments using Windows Deployment Service.
- Assist with LAN, WAN, and VPN connectivity troubleshooting.
- Update and maintain the IT asset register.
- Document IT processes and user guides clearly and accurately.
- Administer and repair mobile communication devices.
- Support IT equipment purchasing during staff holidays.
- Uphold Health, Safety, Environmental, and Quality standards in all work.
- Keep workspaces clean, organised, and secure.
What You’ll Bring to the Team
- Degree in IT or a closely related subject.
- Minimum 2 years’ experience on an IT Helpdesk with strong customer‑service focus.
- Understanding of PC builds, rebuilds, and configuration.
- Familiarity with Microsoft products and PC hardware setup.
- Strong communication skills—clear, helpful, and user‑friendly.
- Ability to stay calm and effective under pressure.
- Logical problem‑solving and decision‑making skills.
- Excellent attention to detail and time management.
- Willingness to take initiative and responsibility.
- Flexible, adaptable, and committed to continuous improvement.
- Microsoft certification (e.g., MTA, MCP, or equivalent) – desirable.
Benefits
- Competitive salary.
- 25 days annual leave plus bank holidays (with extended entitlement for long service).
- Holiday buy and sell scheme.
- 7% company pension contribution.
- Health care cash plan and life assurance.
- Company car allowance (where applicable).
- Employee Assistance Programme.
- Hybrid working options.
- Reward and recognition schemes.
- Dedicated in‑house certified training department.
- Career development and progression opportunities.
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen‑ready reciprocating engines, we operate in 29 countries, supporting the move to net‑zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.
#J-18808-Ljbffr
Junior IT Support Analyst in Knowsley employer: Clarke Energy
Clarke Energy is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about Safety, Health, Environment & Quality (SHEQ). Located at our Knowsley headquarters, employees enjoy competitive salaries, generous holiday allowances, and structured development opportunities, all while contributing to a global organisation committed to sustainability and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Analyst in Knowsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clarke Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clarke Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clarke Energy!
✨Direct Apply to Clarke Energy
Let's not forget to apply directly through the Clarke Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Analyst in Knowsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clarke Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clarke Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clarke Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
