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For Companies At a Glance
- Tasks: Provide IT support to users via phone, email, and in person.
- Company: Join Clarke Energy, a global leader in sustainable energy solutions.
- Benefits: Enjoy 25 days leave, hybrid working, and a 7% pension contribution.
- Why this job: Kick-start your IT career with a focus on innovation and sustainability.
- Qualifications: Degree in IT and 2 years' helpdesk experience required.
- Other info: Opportunity for career development and dedicated training available.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Junior IT Support Analyst
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick‑start your IT career with a global engineering company driving the energy transition.
What You\’ll Be Responsible For
- Provide responsive support to users via phone, email, and in‑person.
- Diagnose and resolve desktop and laptop issues, including off‑site repair.
- Build, configure, and test workstations, laptops, and mobile devices.
- Support remote users with mobile connectivity and VPN access.
- Manage new starter setups and leaver procedures.
- Ensure backups of laptops, desktops, and personal folders are maintained.
- Maintain and deploy Group Standard Operating Environments using Windows Deployment Service.
- Assist with LAN, WAN, and VPN connectivity troubleshooting.
- Update and maintain the IT asset register.
- Document IT processes and user guides clearly and accurately.
- Administer and repair mobile communication devices.
- Support IT equipment purchasing during staff holidays.
- Uphold Health, Safety, Environmental, and Quality standards in all work.
- Keep workspaces clean, organised, and secure.
What You’ll Bring to the Team
- Degree in IT or a closely related subject.
- Minimum 2 years’ experience on an IT Helpdesk with strong customer‑service focus.
- Understanding of PC builds, rebuilds, and configuration.
- Familiarity with Microsoft products and PC hardware setup.
- Strong communication skills—clear, helpful, and user‑friendly.
- Ability to stay calm and effective under pressure.
- Logical problem‑solving and decision‑making skills.
- Excellent attention to detail and time management.
- Willingness to take initiative and responsibility.
- Flexible, adaptable, and committed to continuous improvement.
- Microsoft certification (e.g., MTA, MCP, or equivalent) – desirable.
Benefits
- Competitive salary.
- 25 days annual leave plus bank holidays (with extended entitlement for long service).
- Holiday buy and sell scheme.
- 7% company pension contribution.
- Health care cash plan and life assurance.
- Company car allowance (where applicable).
- Employee Assistance Programme.
- Hybrid working options.
- Reward and recognition schemes.
- Dedicated in‑house certified training department.
- Career development and progression opportunities.
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen‑ready reciprocating engines, we operate in 29 countries, supporting the move to net‑zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.
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Junior IT Support Analyst employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows Deployment Server and VPN connectivity. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. Since this role involves user-facing support, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully diagnosed and resolved IT issues. This will highlight your logical thinking and decision-making skills, which are essential for the role.
✨Tip Number 4
Research Clarke Energy’s commitment to sustainability and innovation. Being knowledgeable about the company’s values and goals can help you align your answers during the interview and show that you’re genuinely interested in contributing to their mission.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior IT Support Analyst role. Emphasise your customer service focus, technical skills, and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of Clarke Energy's mission. Mention specific experiences that demonstrate your problem-solving abilities and communication skills.
Highlight Relevant Experience: In your application, clearly outline any previous IT support roles or projects you've worked on. Include details about diagnosing issues, supporting users, and managing IT assets to show you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Clarke Energy
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially around PC builds, configurations, and Microsoft products. You might be asked to solve a hypothetical IT issue during the interview, so brush up on your troubleshooting skills.
✨Demonstrate Strong Communication
Since this role involves user-facing support, it's crucial to show that you can communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Highlight Your Customer Service Experience
With a strong customer service focus required for this position, share examples from your past experiences where you successfully resolved user issues or provided exceptional support. This will demonstrate your ability to handle user queries professionally.
✨Prepare Questions About the Company
Research Clarke Energy and prepare thoughtful questions about their projects, culture, and commitment to sustainability. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
