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- Tasks: Provide IT support to users, troubleshoot issues, and manage device setups.
- Company: Join Clarke Energy, a global leader in the energy transition.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for growth.
- Why this job: Kick-start your IT career with hands-on experience in a dynamic environment.
- Qualifications: Degree in IT and 2 years of helpdesk experience required.
- Other info: Flexible, supportive team focused on continuous improvement.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick‑start your IT career with a global engineering company driving the energy transition.
What You'll Be Responsible For:
- Provide responsive support to users via phone, email, and in‑person.
- Diagnose and resolve desktop and laptop issues, including off‑site repair.
- Build, configure, and test workstations, laptops, and mobile devices.
- Support remote users with mobile connectivity and VPN access.
- Manage new starter setups and leaver procedures.
- Ensure backups of laptops, desktops, and personal folders are maintained.
- Maintain and deploy Group Standard Operating Environments using Windows Deployment Service.
- Assist with LAN, WAN, and VPN connectivity troubleshooting.
- Update and maintain the IT asset register.
- Document IT processes and user guides clearly and accurately.
- Administer and repair mobile communication devices.
- Support IT equipment purchasing during staff holidays.
- Uphold Health, Safety, Environmental, and Quality standards in all work.
- Keep workspaces clean, organised, and secure.
What You’ll Bring to the Team:
- Degree in IT or a closely related subject.
- Minimum 2 years’ experience on an IT Helpdesk with strong customer‑service focus.
- Understanding of PC builds, rebuilds, and configuration.
- Familiarity with Microsoft products and PC hardware setup.
- Strong communication skills—clear, helpful, and user‑friendly.
- Ability to stay calm and effective under pressure.
- Logical problem‑solving and decision‑making skills.
- Excellent attention to detail and time management.
- Willingness to take initiative and responsibility.
- Flexible, adaptable, and committed to continuous improvement.
- Microsoft certification (e.g., MTA, MCP, or equivalent) – desirable.
Benefits:
- Competitive salary.
- 25 days annual leave plus.
Junior IT Support Analyst in Huyton employer: Clarke Energy
Contact Detail:
Clarke Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst in Huyton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, it’s all about showcasing your problem-solving skills and how you handle pressure.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers during interviews with what they value most—show them you’re a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Junior IT Support Analyst in Huyton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Analyst role. Highlight relevant experience, especially any customer service roles or IT support tasks you've done. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you want to work with us at Clarke Energy.
Show Off Your Skills: In your application, be sure to showcase your technical skills and any relevant certifications. If you've got experience with Microsoft products or troubleshooting, let us know! We love seeing candidates who are proactive about their learning.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Clarke Energy
✨Know Your Tech
Brush up on your knowledge of PC builds, configurations, and Microsoft products. Be ready to discuss your experience with desktop and laptop issues, as well as any troubleshooting you've done in the past. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, be prepared to share examples of how you've provided excellent customer service in previous roles. Think about specific situations where you helped someone resolve an issue and how you communicated effectively to keep them calm and informed.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving IT issues. Employers love to see logical problem-solving skills, so don’t shy away from showcasing how you approach challenges.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, the tools they use, or their approach to IT support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!