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- Tasks: Provide expert technical support and analyse product issues for continuous improvement.
- Company: Join Clarke Energy, a leader in sustainable energy solutions.
- Benefits: Competitive salary, 25 days holiday, health care plan, and career development.
- Why this job: Make a real impact in the energy sector while solving complex engineering challenges.
- Qualifications: Engineering qualification and 5 years' experience with Innio Jenbacher products required.
- Other info: Dynamic work environment with opportunities for international travel.
The predicted salary is between 36000 - 60000 £ per year.
Location: Knowsley (Head Office), with UK and occasional overseas travel
Are you an experienced engineer with a passion for problem-solving and technical excellence? Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.
About the Role
Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You will work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.
Key Responsibilities
- Provide technical support to the Service Department under the supervision of the Product Support Manager.
- Investigate product issues using best engineering practice and root cause analysis techniques.
- Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
- Deliver clear, concise, and accurate engineering reports.
- Support warranty and concession cases through to completion.
Continuous Improvement & Best Practice
- Recommend proactive maintenance strategies and improvements to service processes.
- Analyse and communicate Jenbacher fleet programmes.
- Maintain and manage the Service Bulletin library.
- Provide technical assistance to other internal functions as required.
What We’re Looking For
Technical Skills
- Engineering qualification(s), preferably mechanical bias.
- Strong knowledge of good engineering practice and root cause analysis.
- Minimum 5 years' hands-on experience with Innio Jenbacher products.
- Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
- Excellent report writing and data analysis skills.
Personal Attributes
- Professional, reliable, and results-oriented.
- Strong communication and relationship-building skills.
- Highly organised with excellent attention to detail.
- Able to work to tight deadlines and travel at short notice, including overseas.
- Proactive and committed to continuous improvement.
Qualifications & Experience
- Essential
- Engineering qualification(s), preferably mechanical bias.
- Minimum 5 years' experience with Innio Jenbacher products.
- Good understanding of Health & Safety legislation.
- Clean UK driving licence (Category B).
- Desirable
- BEng (Hons) degree.
- Experience in a similar technical support role.
- Strong customer relationship experience.
What’s in it for you?
- Competitive salary and benefits package.
- 25 days holiday plus 8 Bank Holidays.
- Holiday buy and sell scheme.
- 7% company pension contribution.
- Health care cash plan and life assurance.
- Reward and recognition schemes.
- Comprehensive training and career development opportunities.
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO's hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.
Ready to Make an Impact?
If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you.
Product Support Engineer in Huyton employer: Clarke Energy Uk
Contact Detail:
Clarke Energy Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Huyton
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who have experience with Jenbacher products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss real-life scenarios where you’ve tackled product issues using root cause analysis. Show them you’re the go-to person for technical support!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Clarke Energy and making an impact.
We think you need these skills to ace Product Support Engineer in Huyton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your engineering qualifications and relevant experience with Innio Jenbacher products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about problem-solving and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your technical support experience.
Showcase Your Technical Skills: In your application, be sure to showcase your advanced IT skills and experience with tools like Power BI and Salesforce. We love data-driven insights, so let us know how you've used these tools in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. We can't wait to see what you bring to the table!
How to prepare for a job interview at Clarke Energy Uk
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Innio Jenbacher products. Be ready to discuss specific issues you've encountered and how you resolved them. This shows you're not just familiar with the theory but have hands-on experience.
✨Master the Tools
Familiarise yourself with the service tools mentioned in the job description, like MyPlant, Salesforce, and Power BI. If you can demonstrate your proficiency with these tools during the interview, it’ll give you a significant edge.
✨Show Your Problem-Solving Skills
Prepare examples of how you've used root cause analysis techniques in past roles. Be ready to walk through your thought process and the steps you took to resolve technical issues. This will highlight your analytical skills and proactive approach.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical concepts, so being able to simplify your explanations will impress the interviewers.
