Aftercare Manager in Paisley

Founded in 1978, Clark Contracts Ltd is a privately owned main contractor with several operating divisions; Construction, Fit Out, Refurbishment, Housing and Maintenance. We employ over 250 people with offices in the East and West of Scotland. We are seeking a proactive and highly organised Aftercare Manager to oversee the post-completion phase of our Housing projects. This role is key to maintaining our reputation for quality and responsiveness.

Role & Responsibilities

• You will actively participate in the Customers 1st Campaign operated throughout the company, designed to continually improve the way we deal with the customer.
• Conduct site visits to live contracts to carry out internal handovers of contact details, including attending handover meetings as introduction to client/end users.
• Meet with the client & contracts manager at MGD Meeting / Joint Inspection to agree necessary actions over an agreed period.
• Prepare, issue and manage programme of end year defect list through to completion, achieving the MGD Certificate and final release of retention monies.
• You will implement the aftercare process when notifying sub-contractors.
• Conduct site visits to historic projects to ensure client satisfaction and identify any potential issues.
• Manage the warranty process, ensuring that any defects or issues covered under warranty are resolved promptly.
• Maintain detailed records of all aftercare activities, including client communications, defect reports, and resolution actions.
• Ensure compliance with building codes, regulations, and industry standards during aftercare activities.
• Address client concerns professionally and efficiently to uphold positive reputation.
• Conduct and analyse satisfaction surveys to evaluate client satisfaction with the completed project and aftercare services.
• Implement cost-effective solutions for defect rectification and client support.
• Prepare financial reports for aftercare services, ensuring accurate billing for additional work.

Candidate

• Proven experience in an Aftercare, Customer Care, or Defects Management role within the construction industry.
• Strong understanding of the defect’s liability process and post-completion procedures.
• Excellent organisational skills with the ability to manage multiple sites, clients, and priorities simultaneously.
• Confident communicator with strong interpersonal skills, capable of liaising with clients, subcontractors, and internal teams effectively.
• A proactive and problem-solving mindset with a focus on delivering timely and high-quality resolutions.
• Good knowledge of UK construction practices, standards, and health & safety regulations.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) software is desirable.

Why work for us?

At Clark Contracts Ltd, we offer more than just a job. We are committed to investing in our employees and providing opportunities for personal and professional growth. In addition to a competitive salary (negotiable based on experience), you will benefit from:

• 33 days annual leave entitlement (inclusive of 8 public holidays), with the option to purchase additional holidays.
• Career progression opportunities.
• Ongoing training and development.
• Contributory personal pension scheme.
• Access to the company’s Employee Assistance Programme which includes support for both you and your family (conditions apply) as well as a team of Mental Health First Aiders.
• Cycle to Work Scheme.
• Group Life Assurance.
• Critical Illness Income Protection.
• Company Sick Pay.
• Enhanced Paternity and Maternity Pay.
• Eyecare Vouchers.
• Employee volunteering scheme.
• Additional holidays for long service.

This is a full time, permanent position. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.