Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead digital healthcare projects for top pharmaceutical and biotech companies.
- Company: Join a dynamic consulting team at Clarivate in London.
- Benefits: Enjoy competitive pay, private medical insurance, and generous leave options.
- Why this job: Make a real impact in life sciences while mentoring junior consultants.
- Qualifications: 7 years in project management with strong communication skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Senior Consultant – Customer Engagement Strategy & Execution (CESE) to join our growing Life Sciences and Healthcare Consulting team, based in London (hybrid). As a Senior Consultant, you will manage and deliver digital healthcare communication and engagement projects for some of the world’s leading pharmaceutical and biotech companies. You’ll work closely with clients and internal teams to ensure high-quality, timely, and impactful project delivery that supports our clients’ commercial and customer engagement objectives. This role sits within the CESE practice, which helps life sciences organisations transform how they engage with healthcare professionals and patients through data-driven, and customer-focused strategies.
About You – Experience, Education, Skills, And Accomplishments
- A bachelor’s degree (or equivalent) in life sciences, business, communications, or a related discipline (master’s degree preferred).
- 7 years of experience in project management within the pharmaceutical, healthcare communications, or life sciences consulting sectors.
- Strong organisational skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
- Excellent written and verbal communication skills, with the ability to manage client relationships and set clear expectations.
- Attention to detail and ability to oversee content accuracy, compliance, and quality throughout the project lifecycle.
- Strong interpersonal and collaboration skills, with a proactive and solution-oriented mindset.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Project).
It Would Be Great If You Also Have
- Familiarity with omnichannel customer engagement or digital marketing strategies in life sciences.
- Understanding of approval processes and compliance in the pharmaceutical industry.
- Experience coordinating international project delivery or working with external network partners.
What will you be doing in this role
- Serve as the primary point of contact for customers, effectively managing relationships and expectations to ensure alignment with commercial goals and objectives.
- Lead customer engagements from proposal development through to project completion, overseeing budgets, timelines, and deliverables to meet or exceed customer expectations.
- Direct project teams in large-scale engagements, executing complex analytical tasks and conducting in-depth research specific to the commercial domain to address customer challenges.
- Develop and implement innovative analytical approaches and solutions tailored to address specific customer needs and industry challenges, enhancing strategic decision-making.
- Mentor and guide junior consultants, fostering their professional growth and ensuring effective project execution within the context of commercial consulting practices.
- Collaborate with senior leadership to identify and capitalize on new business opportunities and emerging customer needs within the commercial sector, driving growth and market presence.
- Provide thought leadership in the domain by contributing to the advancement and refinement of consulting methodologies, ensuring they are cutting-edge and relevant to commercial practice.
- Take ownership of business development efforts by leading the entire process—from understanding customer needs and developing proposals to pricing strategies, customer presentations, and overcoming objections—ensuring successful acquisition and retention of commercial consulting engagements.
The Team
The Customer Engagement Strategy & Execution (CESE) team is an international consulting group focused on helping life sciences and pharma clients enhance customer engagement and commercialisation through data-driven and customer-focused approaches.
Our Work Includes
- Defining customer/brand strategy and support launch preparation work.
- Developing data-driven solutions to improve customer experience and commercial impact.
- Designing and implementing omnichannel engagement strategies for global and regional markets.
- Collaborating across Clarivate’s broader consulting practices, including Market Access, HEOR, and Commercial Strategy.
Hours of Work
This is a full-time, permanent position based in London, UK, with hybrid working (2–3 days per week in our Liverpool Street office, the rest remote). This position requires weekday (Monday–Friday) attendance with some flexibility around core hours.
Our UK Employee Benefits Include
- Private Medical Insurance or Health Cash Plan.
- Generous Pension Plan contribution rates.
- Income protection insurance.
- Life insurance.
- Sports Club Subsidy (company pays 50% of gym membership, or up to £500).
- Emergency childcare or adult care cover.
- Eyecare vouchers.
- From 25 days annual leave + 8 bank holidays (option to buy and sell annual leave).
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Senior Consultant – Customer Engagement Strategy & Execution (Life Sciences & Healthcare) in City of London employer: Clarivate
Contact Detail:
Clarivate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant – Customer Engagement Strategy & Execution (Life Sciences & Healthcare) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in customer engagement strategies. Think about how your experience aligns with their needs and be ready to share specific examples of your past successes.
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your project management experience and any innovative solutions you've implemented. This is your chance to demonstrate how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Consultant – Customer Engagement Strategy & Execution (Life Sciences & Healthcare) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Consultant role. Highlight your experience in project management within life sciences and healthcare, and showcase how your skills align with our customer engagement strategies.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language that reflects your ability to manage client relationships and set expectations.
Highlight Relevant Experience: Don’t forget to emphasise your 7 years of experience in the pharmaceutical or healthcare consulting sectors. Share specific examples of projects you've managed that demonstrate your organisational skills and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our team!
How to prepare for a job interview at Clarivate
✨Know Your Stuff
Make sure you brush up on the latest trends in customer engagement strategies, especially within life sciences and healthcare. Familiarise yourself with digital marketing tactics and omnichannel approaches that are currently making waves in the industry.
✨Showcase Your Project Management Skills
Prepare to discuss specific projects you've managed in the past. Highlight your ability to juggle multiple workstreams and stakeholders, and be ready to share examples of how you’ve met tight deadlines while maintaining high-quality deliverables.
✨Communicate Clearly
Since this role involves managing client relationships, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your written and verbal communication skills through examples of how you've set clear expectations with clients in previous roles.
✨Be a Team Player
Emphasise your collaboration skills and how you’ve mentored junior team members in the past. Share instances where you’ve worked effectively within a team to drive project success, as this will resonate well with the collaborative nature of the role.
