At a Glance
- Tasks: Engage with customers, identify renewal opportunities, and drive sales targets.
- Company: Join Clarivate, a global leader in transformative intelligence and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Flexible working hours with a dynamic team focused on innovation.
- Why this job: Make a real impact by supporting customer success and driving renewal strategies.
- Qualifications: 5+ years in renewals or sales operations; strong CRM knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
About You - experience, education, skills, and accomplishments
- Bachelor's degree or equivalent relevant experience.
- At least 5 years of relevant experience in renewals, sales operations, customer success, account management, or a related commercial role.
- Proven track record of managing customer relationships and achieving sales, renewal, retention, or revenue targets.
- Experience creating, updating, and analyzing reports related to subscription activity, contract status, renewal performance, or sales metrics.
- Experience providing accurate forecasts, updates, and insights on renewal opportunities to leadership or senior stakeholders.
- Strong working knowledge of CRM systems, sales tools, and technologies used to support sales or renewal processes.
- It would be great if you also have . . .
- Experience working in a subscription-based, Saa S, information services, or technology-enabled business.
- Experience supporting renewal planning and contributing to sales or retention strategies.
- Strong understanding of market trends and how they influence customer needs, retention, and renewal decisions.
What will you be doing in this role?
- Engage with customers to identify renewal opportunities, understand specific needs, and provide advanced support throughout the renewal process.
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and support renewal sales.
- Maintain and strengthen relationships with key customers through strategic communication and exceptional service to support satisfaction and loyalty.
- Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies.
- Create, update, and analyze detailed reports on subscription activities, contract status, renewal performance, and key metrics.
- Continuously build knowledge of Clarivate's product offerings and market trends to improve renewal sales effectiveness.
- Drive achievement of sales and renewal targets.
- Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
This is a full-time, permanent position, primarily working core business hours in the UK, with flexibility to collaborate with global stakeholders as needed.
This is a hybrid position based in our London office, working in the office up to 3 days a week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate is a global leader in trusted and transformative intelligence.
We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.
Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.
- For more information, please visit clarivate. com
- #J-18808-Ljbffr
Renewals Operations Manager employer: Clarivate Analytics
At Clarivate, we pride ourselves on being an exceptional employer, particularly for the Director of Marketing Content & Thought Leadership role in our vibrant London office. Our commitment to employee growth is evident through comprehensive benefits such as private medical insurance, generous pension contributions, and a supportive work culture that encourages collaboration across global teams. With a focus on insight-led content and strategic priorities in the Life Sciences & Healthcare sectors, we offer a dynamic environment where your expertise can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Operations Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarivate Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarivate Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Operations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarivate Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Clarivate Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarivate Analytics!
How to prepare for a job interview at Clarivate Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
