At a Glance
- Tasks: Engage with customers, identify renewal opportunities, and provide advanced support throughout the renewal process.
- Company: Join Clarivate, a global leader in transformative intelligence and innovation.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and career advancement in a supportive environment.
- Why this job: Make a real impact by driving customer satisfaction and loyalty through strategic communication.
- Qualifications: 5+ years in renewals or sales operations; strong CRM knowledge and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
About You - experience, education, skills, and accomplishments
- Bachelor's degree or equivalent relevant experience.
- At least 5 years of relevant experience in renewals, sales operations, customer success, account management, or a related commercial role.
- Proven track record of managing customer relationships and achieving sales, renewal, retention, or revenue targets.
- Experience creating, updating, and analyzing reports related to subscription activity, contract status, renewal performance, or sales metrics.
- Experience providing accurate forecasts, updates, and insights on renewal opportunities to leadership or senior stakeholders.
- Strong working knowledge of CRM systems, sales tools, and technologies used to support sales or renewal processes.
- It would be great if you also have . . .
- Experience working in a subscription-based, Saa S, information services, or technology-enabled business.
- Experience supporting renewal planning and contributing to sales or retention strategies.
- Strong understanding of market trends and how they influence customer needs, retention, and renewal decisions.
What will you be doing in this role?
- Engage with customers to identify renewal opportunities, understand specific needs, and provide advanced support throughout the renewal process.
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and support renewal sales.
- Maintain and strengthen relationships with key customers through strategic communication and exceptional service to support satisfaction and loyalty.
- Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies.
- Create, update, and analyze detailed reports on subscription activities, contract status, renewal performance, and key metrics.
- Continuously build knowledge of Clarivate's product offerings and market trends to improve renewal sales effectiveness.
- Drive achievement of sales and renewal targets.
- Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
This is a full-time, permanent position, primarily working core business hours in the UK, with flexibility to collaborate with global stakeholders as needed.
This is a hybrid position based in our London office, working in the office up to 3 days a week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate is a global leader in trusted and transformative intelligence.
We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.
Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.
- For more information, please visit clarivate. com
- #J-18808-Ljbffr
Renewals Operations Manager in London employer: Clarivate Analytics
At Clarivate, we pride ourselves on being an exceptional employer, particularly for the Director of Marketing Content & Thought Leadership role in our vibrant London office. Our commitment to employee growth is evident through comprehensive benefits such as private medical insurance, generous pension contributions, and a supportive work culture that encourages collaboration across global teams. With a focus on insight-led content and strategic priorities in the Life Sciences & Healthcare sectors, we offer a dynamic environment where your expertise can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Operations Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Renewals Operations Manager at Clarivate Analytics, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Clarivate Analytics. Tailor your message to explain why you’re drawn to them and how you can contribute as a Renewals Operations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Renewals Operations Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Clarivate Analytics:When writing your cover letter, make sure to tailor your message specifically for Clarivate Analytics. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Clarivate Analytics
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Clarivate Analytics that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Clarivate Analytics that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Clarivate Analytics’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
