At a Glance
- Tasks: Provide top-notch IT support across London, Cambridge, and Jersey locations.
- Company: Join a global leader in transformative intelligence and technology solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Collaborate with experienced professionals and contribute to exciting EMEA initiatives.
- Why this job: Make a real impact by helping colleagues with cutting-edge tech support.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and Windows experience required.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an IT Support Services Analyst to join our Workplace Services team in the United Kingdom.
This is an opportunity to deliver high-quality onsite and remote technology support across our London, Cambridge and Jersey locations, covering end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room technologies.
You will work with experienced colleagues across EMEA, independently managing local priorities while staying closely aligned with shared service standards and objectives.
About You - Experience, education, skills and accomplishments
- At least 2 years of experience in IT support, desktop support, Workplace Services or an End User Computing environment.
- At least 2 years of hands on experience supporting Windows environments, including Windows 10 and/or Windows 11.
- Experience supporting and troubleshooting laptops, desktop computers, mobile devices, peripherals, and collaboration technologies.
- At least 2 years of experience working with Active Directory and/or Microsoft Entra ID (Azure Active Directory) and working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and VPN technologies.
- At least 2 years of experience using an IT service management platform, such as Service Now, to manage incidents and service requests.
- Ability to manage competing support priorities independently, own user communications through resolution, and communicate professionally with senior leaders and business stakeholders.
- It would be great if you also have . . .
- Experience supporting mac OS, Apple i Phone and Android endpoint environments.
- Knowledge of Microsoft Intune or another mobile device and endpoint management solution.
- Experience supporting Microsoft Teams Rooms, conferencing solutions and audiovisual technologies.
- Understanding of ITIL principles and service management practices.
- Experience with IT asset lifecycle management, inventory controls and governance.
- Previous experience delivering Executive or VIP technology support.
What will you be doing in this role?
- Provide onsite and remote IT support across Clarivate's London, Cambridge and Jersey locations.
- Troubleshoot and resolve hardware, software, mobile device and connectivity issues.
- Deploy, configure and support laptops, desktops, mobile devices and peripherals.
- Support Microsoft 365, Teams, collaboration tools and endpoint environments across Windows, mac OS, i OS and Android.
- Manage device provisioning, asset lifecycle activities and inventory records.
- Support meeting room, conferencing and audiovisual technologies.
- Deliver a high-quality support experience to employees, senior leaders and executive stakeholders.
- Collaborate with business stakeholders and Workplace Services teams to meet technology needs.
- Maintain ownership of support requests, escalating complex issues as required.
- Contribute to process improvements, documentation, workplace modernization initiatives, and compliance with security and governance standards.
- About the Team
This role reports to the Senior Manager, IT Support Services EMEA and is part of the Workplace Services organization supporting colleagues across Europe, the Middle East and Africa.
You will work alongside experienced Workplace Services professionals and contribute to both local UK operations and broader EMEA initiatives.
The role is central to maintaining consistent, high-quality end-user support experience across key Clarivate locations.
Hours of Work
This is a full-time, permanent position, primarily working core UK business hours.
This role requires regular on-site presence to provide hands‑on support.
Some flexibility may be required to support priority incidents, executive stakeholders or wider EMEA initiatives.
Equal Employment Opportunity
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate is a global leader in trusted and transformative intelligence.
We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.
Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.
- For more information, please visit clarivate. com
- #J-18808-Ljbffr
IT Support Services Analyst employer: Clarivate Analytics
At Clarivate, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Customer Success Managers enjoy the flexibility of a hybrid working model in vibrant locations like Cambridge and London, alongside opportunities for professional growth within a supportive team of industry experts. With a commitment to employee development and a focus on meaningful customer relationships, we empower our staff to make a real impact in the Higher Education sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clarivate Analytics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clarivate Analytics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clarivate Analytics!
✨Direct Apply to Clarivate Analytics
Let's not forget to apply directly through the Clarivate Analytics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Services Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clarivate Analytics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clarivate Analytics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clarivate Analytics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
