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- Tasks: Provide exceptional customer service via calls, emails, and live chat for travel support.
- Company: Join Clarity, a global award-winning business travel company in Manchester.
- Benefits: Generous holiday, birthday off, staff awards, and exclusive travel discounts.
- Why this job: Be part of a bright, energetic team making business travel hassle-free.
- Qualifications: Client-focused, adaptable, and detail-oriented with a passion for customer service.
- Other info: Entry-level role with great opportunities for growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Join us at Clarity in Manchester, England, for the Online Travel Support Consultant role.
Refer a friend for a £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Overview and what we offer:
- Mon - Friday 37.5hrs
- Location - Manchester
Who We Are And What We Do:
We’re a global, multi-award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service.
Our team comprises over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Operational Support & Customer Service:
- Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service.
- Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools.
- Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion.
- Continuously meet service level agreements (SLAs) for query resolution and after-sales support.
- Collaborate with team members to ensure smooth operation and timely resolution of customer issues.
Key Deliverables:
- High customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback.
- Resolution of queries within agreed SLAs, ensuring timely responses to client requests.
- Achieve personal and team targets related to client retention, booking accuracy, and after-sales support.
- Maintain client online retention by offering tailored solutions and excellent service.
- Meet environmental and energy business targets as part of the company’s overall objectives.
Skills & Experience:
- Client-focused with a strong commitment to delivering exceptional customer service.
- Adaptable and flexible, with the ability to adjust to different client needs and changing priorities.
- Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality.
- Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests.
- Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts.
- Team player, eager to contribute to team success and share knowledge to improve collective performance.
Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Travel Arrangements
Online Travel Support Consultant in Manchester employer: Clarity
Contact Detail:
Clarity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Travel Support Consultant in Manchester
✨Tip Number 1
Get to know the company culture! Clarity is all about being bright, energetic, and fast-paced. When you’re chatting with them, show your enthusiasm and how you fit into that vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, brush up on your communication techniques. Think about how you can make their travel experience as smooth as possible.
✨Tip Number 3
Be ready to showcase your adaptability! The travel industry can change in a heartbeat, so have examples ready of how you’ve handled unexpected situations or changes in priorities before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Online Travel Support Consultant in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our company culture and values.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Clarity
✨Know the Company Inside Out
Before your interview, take some time to research Clarity Travel. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Online Travel Support Consultant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your adaptability and problem-solving skills, as these are crucial in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks under pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
