At a Glance
- Tasks: Lead the Voice of the Customer product, turning feedback into actionable insights.
- Company: Join Clarity, a fast-growing AI company redefining customer experience.
- Benefits: Competitive salary, equity, and benefits with a focus on creativity and impact.
- Other info: Collaborative environment with opportunities for experimentation and career growth.
- Why this job: Shape the future of AI-driven customer experience analytics and make a real difference.
- Qualifications: 5+ years in product management, ideally in CX or analytics; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Clarity
Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‐edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.
We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month‐on‐month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper‐growth AI company and redefine an industry.
We're seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity's platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data‐driven experience design, AI analytics, and product strategy in the CX space.
Role Overview
As a Product Manager for Voice of the Customer, you'll own the product vision, strategy, and roadmap for Clarity's VoC solution. You'll work cross‐functionally with engineering, design, and AI teams to transform real‐time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You'll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities
- Own the product strategy and roadmap for Clarity's Voice of the Customer platform.
- Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
- Define KPIs, measure adoption and impact, and use data to guide product decisions.
- Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
- Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
- Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
- Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
- Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‐driven CX intelligence.
Requirements
- 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
- Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
- Experience working with AI/ML, NLP, or data visualization products is a strong plus.
- Proven ability to turn customer insights into clear, measurable product outcomes.
- Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
- Analytical mindset, with experience using data to inform prioritization and feature development.
- Bachelor's degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
- Shape the future of AI‐powered customer experience analytics.
- Freedom to experiment, define, and scale a product that impacts thousands of users.
- Competitive compensation, equity, and benefits.
- Work with a collaborative, impact‐driven team that values creativity, speed, and clarity in execution.
Product Manager – Voice of the Customer in London employer: Clarity
Clarity is an exceptional employer for those looking to make a significant impact in the vibrant world of wine events. With a dynamic work culture that encourages creativity and collaboration, employees have ample opportunities for personal and professional growth while being part of a brand that is reshaping how young people engage with wine in London. The hands-on nature of the Head of Events role ensures that you will be at the forefront of exciting projects, working closely with the founder and building meaningful partnerships in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Voice of the Customer in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Clarity!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Clarity would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Clarity through your school's career services!
We think you need these skills to ace Product Manager – Voice of the Customer in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager – Voice of the Customer, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager – Voice of the Customer position at Clarity. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Clarity
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
