At a Glance
- Tasks: Lead the Voice of the Customer product, turning feedback into actionable insights.
- Company: Join Clarity, a fast-growing AI company redefining customer experience.
- Benefits: Competitive salary, equity, and benefits with a focus on creativity and impact.
- Other info: Collaborative environment with opportunities for experimentation and career growth.
- Why this job: Shape the future of AI-driven customer experience analytics and make a real difference.
- Qualifications: 5+ years in product management, ideally in CX or analytics; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Clarity
Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‐edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.
We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month‐on‐month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper‐growth AI company and redefine an industry.
We're seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity's platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data‐driven experience design, AI analytics, and product strategy in the CX space.
Role Overview
As a Product Manager for Voice of the Customer, you'll own the product vision, strategy, and roadmap for Clarity's VoC solution. You'll work cross‐functionally with engineering, design, and AI teams to transform real‐time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You'll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities
- Own the product strategy and roadmap for Clarity's Voice of the Customer platform.
- Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
- Define KPIs, measure adoption and impact, and use data to guide product decisions.
- Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
- Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
- Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
- Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
- Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‐driven CX intelligence.
Requirements
- 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
- Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
- Experience working with AI/ML, NLP, or data visualization products is a strong plus.
- Proven ability to turn customer insights into clear, measurable product outcomes.
- Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
- Analytical mindset, with experience using data to inform prioritization and feature development.
- Bachelor's degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
- Shape the future of AI‐powered customer experience analytics.
- Freedom to experiment, define, and scale a product that impacts thousands of users.
- Competitive compensation, equity, and benefits.
- Work with a collaborative, impact‐driven team that values creativity, speed, and clarity in execution.
Product Manager – Voice of the Customer in London employer: Clarity
Clarity is an exceptional employer for those looking to make a significant impact in the vibrant world of wine events. With a dynamic work culture that encourages creativity and collaboration, employees have ample opportunities for personal and professional growth while being part of a brand that is reshaping how young people engage with wine in London. The hands-on nature of the Head of Events role ensures that you will be at the forefront of exciting projects, working closely with the founder and building meaningful partnerships in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Voice of the Customer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Clarity or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Clarity's products and mission. Show us how your experience aligns with their goals, especially around AI and customer experience. Tailor your examples to highlight your relevant skills!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on Clarity’s website and apply directly through it. This shows initiative and gives you a better chance of being noticed by the hiring team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you're the perfect fit for the Product Manager role.
We think you need these skills to ace Product Manager – Voice of the Customer in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you're writing your application, let your enthusiasm for customer experience shine through. We want to see how you connect with the idea of turning customer feedback into actionable insights. Share any relevant experiences that highlight your passion for improving customer interactions.
Be Data-Driven:Since this role is all about data-driven decision-making, make sure to include specific examples of how you've used data in your previous roles. We love seeing metrics and outcomes that demonstrate your ability to turn insights into measurable product improvements.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with our VoC product. Highlight your experience in product management, especially in CX or analytics, to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team at Clarity!
How to prepare for a job interview at Clarity
✨Know Your Product Inside Out
Before the interview, dive deep into Clarity's Voice of the Customer product. Understand its features, benefits, and how it stands out in the market. This will not only show your enthusiasm but also help you discuss how your experience aligns with their needs.
✨Prepare Data-Driven Examples
Since the role focuses on turning customer insights into actionable outcomes, come prepared with specific examples from your past experiences. Highlight how you've used data to inform product decisions or improve customer experiences, showcasing your analytical mindset.
✨Showcase Cross-Functional Collaboration
Clarity values teamwork across various departments. Be ready to discuss instances where you've successfully collaborated with design, engineering, or marketing teams. This will demonstrate your ability to work effectively in a cross-functional environment.
✨Stay Ahead of Market Trends
Research current trends in AI-driven customer experience analytics. Being able to discuss these trends and how they might impact Clarity's product strategy will show that you're proactive and genuinely interested in the industry.
