Head of Alliances (Partnerships)

Head of Alliances (Partnerships)\\n

Locations: London, UK | Riyadh, KSA | New York, USA

\\nAbout Clarity\\n

Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.

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We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry.

\\nThe Role\\n

As Head of Alliances, you will be responsible for building and scaling Clarity’s partner ecosystem to drive incremental revenue and accelerate company growth. This is a high-impact leadership role where you will own the full lifecycle of partnerships – from strategy and recruitment through enablement, co-selling, and ongoing management.

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You will work cross-functionally with sales, marketing, customer success, engineering and product, while also building deep relationships with global / regional system integrators, hyperscalers, and strategic technology partners. This is a career-defining opportunity to establish and lead one of Clarity’s most critical growth engines.

\\nResponsibilities\\nAlliance Strategy & Ownership\\n

Define and drive Clarity’s global partner strategy, with focus on system integrators, and hyperscalers.

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Lead the full partnership lifecycle: identification, recruitment, enablement, GTM execution, and ongoing management.

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Develop existing partnerships into meaningful revenue drivers.

\\nRevenue Acceleration\\n

Drive partner-sourced and influenced revenue by embedding co-sell engagement with Clarity’s regional sales teams.

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Set clear KPIs, build reporting dashboards, and regularly present performance to Clarity’s leadership.

\\nCross-Functional Leadership\\n

Collaborate with sales, product, engineering, marketing, and customer success to ensure seamless alignment of partner initiatives.

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Translate complex AI/ML capabilities into compelling joint value propositions.

\\nEcosystem Development\\n

Build and maintain executive-level relationships with strategic partners.

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Act as the senior sponsor and trusted advisor for key accounts within the partner ecosystem.

\\nTeam Building\\n

Hire, coach, and scale a high-performing alliances team.

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Instil a growth-oriented, collaborative culture aligned with Clarity’s values.

\\nRequirements\\nExperience & Expertise\\n

7+ years in business development, strategic alliances, or channel sales at a B2B SaaS or cloud services company.

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4+ years in Alliances leadership roles, including hiring and managing high-performing teams.

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Strong track record of building partnerships with global SIs and hyperscalers (especially GCP).

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Demonstrated success in developing and executing joint GTM strategies and driving revenue growth through partnerships.

\\nSkills & Mindset\\n

Ability to understand technical concepts and explain them to both technical and non-technical audiences.

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Strategic thinker with strong business acumen and ability to identify new market opportunities.

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Excellent communication and executive presence, with experience presenting to C-level stakeholders.

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Builder mentality: thrives in high-growth, fast-paced startup environments.

\\nWhy Join Clarity?\\nShape the Future of AI:\\n

Be at the forefront of the agentic AI era, transforming the $275 billion customer experience market.

\\nImpact & Ownership:\\n

Build a critical business function from an early stage and directly influence our GTM trajectory.

\\nWorld-Class Team:\\n

Collaborate with a mission-driven team with experience building and scaling products at Meta, Uber, Revolut, and Bird.

\\nExplosive Growth & Impact:\\n

Join a hypergrowth company with a proven product and strong traction (25% MoM growth). This is an opportunity to significantly impact our revenue and GTM strategy.

\\nCompetitive Package:\\n

Attractive compensation and meaningful equity.

\\nCulture:\\n

We are guided by core values such as Get Sh*t Done, Excellence in everything, Win-Win Collaboration and Think Deeply.