At a Glance
- Tasks: Become a travel expert, booking and managing business travel for clients worldwide.
- Company: Join clarity, a vibrant company with a focus on teamwork and innovation.
- Benefits: Enjoy generous holidays, birthday leave, and exciting discounts on travel.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Make an impact in the travel industry while developing your skills in a fast-paced environment.
- Qualifications: Experience in retail or business travel and strong customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
The key purpose of the role is to be a travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, while always working within the client’s travel policy.
Responsibilities
- Process bookings, amendments, and cancellations within the service level agreement (SLA) through multiple contact channels and convert general enquiries into actual bookings using all tools and technology available.
- Obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- Work to the client’s travel policy, finding the most appropriate options for the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- Effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Complete all mandatory training as required by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Stay up-to-date with travel trends and industry knowledge.
- Promote a professional image to all customers and suppliers.
- Be aware of team targets and overall team performance against targets.
- Maximise supplier income by actively promoting and selling through agreed preferred partners.
Experience & Qualifications
- Experience in Retail or Business Travel.
- Knowledge of the travel industry.
- Proven customer service experience.
- IT & computer literate with experience of email and web‑based programs & GDS skills (Galileo).
- The ability to work accurately under pressure in a fast‑paced environment.
- Excellent communication skills, both verbal and written.
- The ability to understand our client’s needs and requirements.
- The ability to think logically and consider all relevant aspects with strong analytical skills.
- The ability to work within a team environment to achieve team/department objectives.
Benefits & Perks
- Refer a friend for £1000 bonus – unlimited.
- Generous holiday entitlement.
- Day off for your birthday.
- Staff awards.
- Hotel and airline discounts.
- Employee assistance programme.
- Bright, energetic, fast‑paced and rewarding company culture.
Employment Details
- Location: Derby.
- Working hours: Monday – Friday 37.5 hrs.
- Contract: Contract.
- Seniority level: Entry level.
- Job function: Management and Manufacturing.
- Industry: Travel Arrangements.
Business Travel Consultant employer: Clarity
Clarity is an exceptional employer, offering a vibrant and inclusive work culture in Derby that prioritises employee well-being and growth. With generous holiday entitlements, a day off for your birthday, and exciting staff awards, we foster a rewarding environment where you can thrive as a Business Travel Consultant. Our commitment to diversity and continuous professional development ensures that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know about openings at clarity. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your travel knowledge. Familiarise yourself with current trends and policies in business travel. This will show that you’re not just interested in the role but are genuinely passionate about the industry.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at clarity. Let’s get you that Business Travel Consultant role!
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Consultant role. Highlight any relevant experience in retail or business travel, and showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the travel industry and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Tech Savvy:Since the role involves using various tools and technology, mention any experience you have with GDS systems like Galileo or other relevant software. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Clarity
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially regarding business travel. Familiarise yourself with common booking systems like Galileo and understand the latest trends in travel. This will show that you're not just interested in the role but also passionate about the industry.
✨Master the Art of Questioning
During the interview, practice using open-ended questions to demonstrate your ability to gather comprehensive customer needs. This skill is crucial for a Business Travel Consultant, so think of examples where you've successfully identified client requirements in the past.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you provided exceptional customer service. Highlight how you resolved issues or went above and beyond for clients. This will illustrate your commitment to maintaining high service levels, which is key for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Think of situations where you had to make quick decisions or handle multiple bookings simultaneously. Practising these scenarios will help you feel more confident during the interview.
