At a Glance
- Tasks: Provide top-notch customer support via calls, emails, and live chat.
- Company: Join a global, award-winning business travel company that values innovation.
- Benefits: Enjoy generous holidays, birthday off, and amazing discounts on hotels and airlines.
- Other info: Bright, energetic culture with excellent training and career growth opportunities.
- Why this job: Be part of a dynamic team making business travel easy and efficient.
- Qualifications: Strong customer service skills and adaptability to meet client needs.
The predicted salary is between 30000 - 42000 £ per year.
Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service. Use questioning techniques and resources to assist clients in achieving self‑service with Online Booking Tools. Manage after‑sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion. Continuously meet service level agreements (SLAs) for query resolution and after‑sales support. Collaborate with team members to ensure smooth operation and timely resolution of customer issues.
Key Deliverables
- High customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback.
- Resolution of queries within agreed SLAs, ensuring timely responses to client requests.
- Achieve personal and team targets related to client retention, booking accuracy, and after‑sales support.
- Maintain client online retention by offering tailored solutions and excellent service.
- Meet environmental and energy business targets as part of the company's overall objectives.
Desired Attributes
- Client‑focused with a strong commitment to delivering exceptional customer service.
- Adaptable and flexible, with the ability to adjust to different client needs and changing priorities.
- Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality.
- Detail‑oriented with the ability to maintain accuracy when managing complex itineraries and client requests.
- Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts.
- Team player, eager to contribute to team success and share knowledge to improve collective performance.
Company Overview
We are a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost‑effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises over 800 industry experts, delivering the right service at exactly the right moment; we are the trusted provider of hassle‑free travel‑management programmes for progressive businesses and organisations everywhere. Our people are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.
Working Hours and Location
Mon – Friday 37.5hrs Location – Manchester
Refer a friend for £1000 bonus (unlimited!) Generous holiday entitlement Day off for your birthday Staff awards Hotel and airline discounts Employee Assistance Programme
Company Culture
OUR COMPANY CULTURE IS.... Bright, Energetic, Fast Paced and Rewarding, where we provide you with the opportunity for that brighter FUTURE! Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Online Travel & Support Consultant employer: Clarity Travel
Clarity Travel is an exceptional employer located in Manchester, offering a vibrant and rewarding work culture that prioritises employee growth and development. With a strong commitment to customer service excellence, our team enjoys generous benefits including a day off for your birthday, hotel and airline discounts, and a supportive environment that celebrates diversity and inclusivity. Join us to be part of a dynamic team where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Online Travel & Support Consultant
✨Tip Number 1
Get to know the company inside out! Research Clarity Travel and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional support, think of scenarios where you can demonstrate your problem-solving abilities and adaptability. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into the company but also helps you get your foot in the door through referrals. Remember, we love to see familiar faces!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Online Travel & Support Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experience. We want to see how you can bring your unique flair to the Online Travel Support Consultant role!
Show Off Your Communication Skills:Since you'll be handling calls, emails, and live chats, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you'd interact with our clients.
Highlight Team Spirit:We love team players! Share examples of how you've collaborated with others in previous roles. This will show us that you're ready to contribute to our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the quickest way for us to get your application and start the conversation about your future with us!
How to prepare for a job interview at Clarity Travel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Understand their approach to customer service and how they use technology in travel management. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This is especially important for a role focused on customer support. Respond thoughtfully and ask clarifying questions if needed. It shows you’re engaged and can adapt to different client needs.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you’ve resolved customer issues in the past. Highlight your ability to manage changes, cancellations, and complex itineraries while maintaining a high level of service. This will demonstrate your resilience under pressure.
✨Emphasise Teamwork
Since collaboration is key in this role, share experiences where you’ve worked effectively within a team. Talk about how you contributed to team success and how you can bring that same energy to their team. It’s all about showing you’re a team player who values collective performance.
