At a Glance
- Tasks: Manage customer accounts, chase debts, and build strong client relationships.
- Company: Join a top 10 UK-based Business Travel Company with a vibrant culture.
- Benefits: Generous holiday, birthday off, staff awards, and travel discounts.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the key player in keeping cash flowing and supporting financial success.
- Qualifications: GCSEs in Maths and English; customer service or finance experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Manchester
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.
Role Purpose
To ensure the effective management of customer accounts, timely collection of outstanding invoices and reduction of aged debt. This role plays a key part in maintaining cashflow and supporting the wider Finance team, requiring strong customer communication skills and previous credit control experience.
Operational – Key Tasks
- Manage a portfolio of customer accounts, ensuring timely payment of invoices.
- Proactively chase overdue debt via phone and email, maintaining clear and professional communication.
- Resolve customer queries promptly, liaising with internal teams where required.
- Monitor and reduce aged debt, escalating concerns when necessary.
- Maintain accurate records of customer interactions, disputes and payment commitments.
- Reconcile accounts, allocate payments and support month-end processes.
- Prepare reports and updates for internal stakeholders as required.
- Support continuous improvement of credit control processes.
- Communicate any risks or delays to key stakeholders promptly.
- Undertake additional duties as requested.
Compliance and Governance
- Adhere to company policies, procedures and departmental standards.
- Complete all required training and follow best practices in data security.
- Comply with GDPR, Human Rights, Health and Safety and Anti-Bribery requirements.
- Support Environmental, Social and Governance (ESG) principles.
- Work collaboratively in line with company values (IMPACT).
Skills and Experience
- Previous experience as a Credit Controller is essential.
- Must have minimum of 3 years working in Credit Control.
- Strong understanding of credit control processes and debt management.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and a high level of accuracy.
- Good organisation and time-management skills.
- Ability to build and maintain positive customer relationships.
- Confident using finance systems and Microsoft Office.
Credit Controller in Manchester employer: Clarity Travel
Clarity Travel is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. Located in Derby, the company provides competitive benefits and opportunities for growth within a dynamic team, making it an ideal place for those seeking meaningful and rewarding employment in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Clarity and understand their values and services. Be ready to discuss how your skills in managing customer accounts and resolving payment issues can contribute to their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a fantastic team at Clarity!
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in customer service and finance, and don’t forget to showcase your attention to detail and numeracy skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive mindset aligns with our values at Clarity. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves building strong relationships, make sure your written application reflects your confident communication skills. Use clear and professional language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Clarity Travel
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your strong numeracy skills. Brush up on basic financial concepts and be ready to discuss how you've managed accounts or resolved discrepancies in the past. This shows you’re not just familiar with numbers but can handle them confidently.
✨Showcase Your Communication Skills
Since this role involves building relationships with clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues to resolve issues. This will highlight your ability to maintain professionalism under pressure.
✨Be Proactive in Problem-Solving
The company values a proactive mindset, so think of instances where you identified potential issues before they escalated. Share specific examples of how you’ve implemented solutions in previous roles, especially in finance or customer service settings.
✨Familiarise Yourself with Their Systems
If you have experience with accounting systems or Microsoft Excel, make sure to mention it. If not, do a bit of research on common tools used in credit control. Showing that you’re willing to learn and adapt will impress the interviewers and demonstrate your commitment to the role.
