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For Companies At a Glance
- Tasks: Become a travel expert, booking and managing business travel for clients worldwide.
- Company: Join a global, award-winning business travel company with a vibrant culture.
- Benefits: Enjoy remote work, generous holidays, and a £1000 referral bonus.
- Why this job: Make business travel easy and efficient while providing exceptional customer service.
- Qualifications: Experience in retail or business travel and strong communication skills required.
- Other info: Dynamic, fast-paced environment with opportunities for growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client's travel policy.
Key Responsibilities and Qualifications
- To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels.
- Converting general enquiries into actual bookings utilizing all the tools and technology available.
- To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- Working to the client's travel policy to find the most appropriate options for the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- To effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Responsible for completing all mandatory training as determined by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Keep up to date with travel trends and Industry knowledge.
- Promote a professional image to all customers and suppliers.
- To be aware of team targets and overall team performance against targets.
- Maximize supplier income by actively promoting and selling through our agreed preferred partners.
- Experience in Retail or Business Travel.
- Knowledge of the Travel Industry.
- Proven customer service experience.
- IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
- The ability to work accurately under pressure, in a fast‑paced environment.
- Excellent communication skills both verbal and written.
- The ability to understand our clients' needs and requirements.
- The ability to think logically and consider all relevant aspects with strong analytical skills.
- To work within a team environment to achieve team/department objectives.
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost‑effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.
Benefits
- Mon - Friday 37.5hrs
- Location - Remote
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement.
- Day off for your birthday.
- Staff Awards.
- Hotel and airline discounts.
- Employee Assistance Programme.
OUR COMPANY CULTURE IS.....
Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE! Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Business Travel Consultant in Manchester employer: Clarity Travel
Contact Detail:
Clarity Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Business Travel Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of travel trends and the latest technology in the industry. Show that you’re not just a candidate, but a passionate travel expert ready to tackle any challenge thrown your way!
✨Tip Number 3
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to see how you come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Business Travel Consultant in Manchester
Some tips for your application 🫡
Show Off Your Travel Knowledge: When you're writing your application, make sure to highlight any experience you have in the travel industry. We want to see that you know your stuff about booking flights, hotels, and everything in between!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your skills align with our needs, especially in customer service and travel management.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role.
How to prepare for a job interview at Clarity Travel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel trends. Familiarise yourself with common booking systems like Galileo and be ready to discuss how you would handle various travel scenarios.
✨Customer Service is Key
Prepare examples that showcase your customer service skills. Think about times when you went above and beyond for a client or resolved a tricky situation. This role is all about providing exceptional service, so highlight your experience in this area.
✨Understand the Client's Needs
Practice using appropriate questioning techniques to gather customer requirements. Be ready to demonstrate how you would ensure compliance with a client's travel policy while still finding the best options for them.
✨Stay Calm Under Pressure
This job can get hectic, so think of examples where you've successfully worked under pressure. Show that you can maintain accuracy and efficiency even when things get busy, as this will be crucial in your new role.