Billing Lead – Travel & Hotel Ops (Hybrid) in Manchester

Overview and what we offer

• Mon - Friday 37.5hrs
• Location - Manchester hybrid role
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme

OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Clarity we not only listen, we adapt and we deliver.

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group.

Role Purpose

As Travel and Hotel Billing lead, you’ll take full ownership of the end-to-end billing operations — spanning Accommodation and Travel and consolidation team. You’ll also oversee the reconciliation of supplier payments and client invoicing, ensuring accuracy and transparency throughout.

Your mission? To guide our clients through a seamless financial journey — delivering timely, high-quality billing with a sharp focus on customer experience and clarity at every touchpoint. This is a leadership role with impact. You’ll drive cultural transformation, streamline processes, and elevate team performance by coaching and developing talent — fostering a high-energy, high-achieving environment.

Operational

• Lead a team of 3 direct reports and oversee a total of 35 staff within the Billing function.
• Establish and maintain robust controls to ensure accuracy and compliance across billing operations.
• Ensure timely completion of the billing cycle in line with internal deadlines.
• Provide strategic guidance to teams on prioritising and resolving un-invoiced bookings.
• Develop and maintain capacity plans to align resources with operational demand.
• Implement SLA’s and KPI’s to ensure billable costs are invoiced in a timely manner to improve the DSO to positively impact the companies cashflow.
• Support the Head of Financial Transactions to achieve the overall objectives for the Financial Transactions team.
• Partner with the Business Systems team and external vendors to identify and implement process improvements.
• Champion and drive quality customer service and efficiency across the billing function, supporting staff in performance improvement initiatives.
• Handle escalations from high-risk customers, resolving billing queries and complaints professionally.
• Monitor and review team performance standards to ensure consistent delivery across billing functions.
• Foster strong, collaborative relationships with key internal and external stakeholders to enhance the end-to-end billing experience.
• Contribute to cross-functional projects that impact or enhance the billing function.
• Provide support to other business teams as needed.

Experience

• Demonstrated success in leading large transactional teams, ideally within a shared service environment.
• Extensive end-to-end expertise in Accounts Receivable and Accounts Payable processes.
• Strong customer-centric approach, with a focus on service excellence and issue resolution.
• Proven ability to manage and influence stakeholders across various levels of the organisation.
• Over five years of accounting experience, gained through a combination of hands-on practice and/or formal qualifications.