At a Glance
- Tasks: Manage and grow customer accounts while delivering exceptional travel solutions.
- Company: Join a top 10 UK-based Business Travel Company with a vibrant culture.
- Benefits: Generous holiday, birthday off, unlimited referral bonus, and employee discounts.
- Other info: Remote work with travel opportunities and excellent career growth potential.
- Why this job: Be part of a dynamic team making business travel straightforward and enjoyable.
- Qualifications: 2+ years in account management, strong communication, and analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Remote with Travel Required as and when
• Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward!
By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.
We do this through a fusion of cutting-edge-technology and exceptional customer service.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of
- The Portman Travel Group click here to view our Linked In Careers Page and includes
- Brighter Event ,
- Elegant Resorts ,
- If Only and
- Destination Sports Group
- Role Purpose
To strategically manage and grow a portfolio ofcustomers by delivering Clarity’s value proposition, driving customer retention, profitability and growth through the development and execution of travel and meetings programmes, stakeholder engagement, and the achievement of agreed business objectives.
- Operational- Key Tasks
- Develop and deliver business plans aligned to customer objectives and business goals.
- Own customer retention, growth, profitability and overall account performance.
- Create, implement and monitor strategic initiatives focused on savings, sustainability, traveller wellbeing and programme optimisation.
- Lead business planning, governance and Customer Partnership Reviews (CPR).
- Oversee delivery of SLAs, KPIs and service performance, implementing corrective actions where required.
- Manage the supplier strategy and support travel and meeting programme sourcing and negotiations.
- Lead data and reporting strategy, providing insights and recommendations to stakeholders.
- Coordinate operational teams, partners and senior stakeholders to ensure consistent service delivery.
- Build and maintain strong relationships with key customer decision-makers and influencers.
- Drive solution development and continuous improvement to maximise customer value and satisfaction
- Ensure compliance with information security, data protection and company policies
Skills and Expereice
- Minimum 2 years’ experience in account management, preferably within the business travel and meetings industry.
- Proven ability to manage strategic customer relationships and deliver retention, growth and profitability targets.
- Strong commercial acumen with experience analysing data and translating insights into customer recommendations and business plans.
- Experience leading practive cross-functional stakeholder engagement.
- Excellent communication, presentation, negotiation and relationship management skills.
- Understanding of travel and meetings programme management, supplier strategy, service delivery and customer governance frameworks
- Proficient in Microsoft Office, CRM systems and diary management
- Full driving licence and the ability to travel for work purposes
- Self-motivated, proactive and able to manage multiple priorities and deadlines effectively
- #J-18808-Ljbffr
Account Manager in Manchester employer: Clarity Travel
Clarity Travel is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. Located in Derby, the company provides competitive benefits and opportunities for growth within a dynamic team, making it an ideal place for those seeking meaningful and rewarding employment in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Clarity Travel who are looking for fresh talent for roles like Account Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Clarity Travel and give you a leg up for your Account Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Account Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Account Manager role at Clarity Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Account Manager position at Clarity Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Clarity Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Clarity Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Account Manager.
How to prepare for a job interview at Clarity Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Clarity Travel.
