At a Glance
- Tasks: Provide exceptional customer service via calls, emails, and live chat for travel bookings.
- Company: Join a global, award-winning business travel company with a vibrant culture.
- Benefits: Unlimited £1000 referral bonus, generous holidays, birthday off, and exclusive discounts.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
- Why this job: Be part of a fast-paced team making business travel easy and enjoyable.
- Qualifications: Strong customer service skills and adaptability to meet client needs.
The predicted salary is between 25000 - 30000 € per year.
Benefits:
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Who we are and what we do:
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.
Responsibilities:
- Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service.
- Use questioning techniques and resources to assist clients in achieving self‑service with Online Booking Tools.
- Manage after‑sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion.
- Continuously meet service level agreements (SLAs) for query resolution and after‑sales support.
- Collaborate with team members to ensure smooth operation and timely resolution of customer issues.
- High customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback.
- Resolution of queries within agreed SLAs, ensuring timely responses to client requests.
- Achieve personal and team targets related to client retention, booking accuracy, and after‑sales support.
- Maintain client online retention by offering tailored solutions and excellent service.
- Meet environmental and energy business targets as part of the company’s overall objectives.
Skills & Experience:
- Client-focused with a strong commitment to delivering exceptional customer service.
- Adaptable and flexible, with the ability to adjust to different client needs and changing priorities.
- Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality.
- Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests.
- Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts.
- Team player, eager to contribute to team success and share knowledge to improve collective performance.
Online Travel & Support Consultant in East Kilbride employer: Clarity Travel
Clarity Travel is an exceptional employer located in East Kilbride, offering a vibrant and fast-paced work culture that prioritises employee growth and satisfaction. With generous benefits such as unlimited referral bonuses, extensive holiday entitlement, and discounts on hotels and airlines, we ensure our team feels valued and rewarded. Our commitment to diversity and inclusion fosters an environment where every employee can thrive, making Clarity Travel a fantastic place for those seeking a meaningful career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Online Travel & Support Consultant in East Kilbride
✨Tip Number 1
Get to know the company culture before your interview! Clarity Travel is all about being bright, energetic, and rewarding. Show us how you fit into that vibe by sharing your enthusiasm and adaptability during the conversation.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling calls, emails, and live chats, think of scenarios where you can demonstrate your problem-solving abilities. We love candidates who can think on their feet and provide exceptional service.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! At Clarity, we thrive on collaboration, so share examples of how you've worked with others to achieve goals. It’s all about showing us you can contribute to our team success.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application come through directly, so make sure you take that step. Plus, it shows you're keen on joining our awesome team!
We think you need these skills to ace Online Travel & Support Consultant in East Kilbride
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our company culture and values.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Clarity Travel
✨Know Your Stuff
Before the interview, make sure you understand Clarity Travel's services and values. Familiarise yourself with their approach to customer service and how they use technology in travel management. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a client. This is crucial for a role focused on client satisfaction!
✨Be Adaptable
Clarity Travel values adaptability, so be ready to discuss how you've handled changing priorities or unexpected challenges in previous roles. Highlight your resilience under pressure and how you maintain quality service even when things get hectic.
✨Team Spirit Matters
Since teamwork is key in this role, come prepared to talk about how you've collaborated with others in the past. Share specific instances where you contributed to team success or helped a colleague, showing that you're a team player who can enhance the collective performance.
