At a Glance
- Tasks: Book and manage business travel for clients, ensuring top-notch service.
- Company: Join a global, award-winning travel company with a vibrant culture.
- Benefits: Generous holiday, birthday off, staff awards, and discounts on hotels and airlines.
- Other info: Fast-paced role with opportunities for growth and a focus on teamwork.
- Why this job: Be a travel expert and help businesses thrive while enjoying a dynamic work environment.
- Qualifications: Experience in retail or business travel and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Overview and what we offer
- Mon - Friday 37.5hrs
- Location - East Kilbride
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS.....
Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Clarity we not only listen, we adapt and we deliver.
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Role Purpose
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.
Operational
- To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels.
- Converting general enquiries into actual bookings utilising all the tools and technology available.
- To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- Working to the client’s travel policy finding the most appropriate options to the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- To effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Responsible for completing all mandatory training as determined by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Keep up to date with travel trends and Industry knowledge.
- Promote a professional image to all customers and suppliers.
- To be aware of team targets and overall team performance against targets.
- Maximise supplier income by actively promoting and selling through our agreed preferred partners.
Experience
- Due to Security vetting for this role you must have been a resident in the UK for a minimum of 3 years.
- Experience in Retail or Business Travel.
- Knowledge of the Travel Industry.
- Proven customer service experience.
- IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
- The ability to work accurately under pressure, in a fast-paced environment.
- Excellent communication skills both verbal and written.
- The ability to understand our clients’ needs and requirements.
- The ability to think logically and consider all relevant aspects with strong analytical skills.
- To work within a team environment to achieve team/department objectives.
Business Travel Consultant in East Kilbride employer: Clarity Travel
Clarity Travel is an exceptional employer located in East Kilbride, offering a vibrant and fast-paced work culture that prioritises employee well-being and growth. With generous holiday entitlements, a day off for your birthday, and extensive discounts on hotels and airlines, we ensure our team feels valued and rewarded. Our commitment to diversity and inclusion, alongside opportunities for professional development, makes Clarity Travel a fantastic place for those seeking a meaningful career in the business travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clarity Travel and understanding their culture. Be ready to discuss how your experience aligns with their fast-paced environment and customer service focus. Show them you're not just a fit on paper!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your skills and experiences that make you the perfect Business Travel Consultant. Keep it concise and engaging – think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Clarity Travel.
We think you need these skills to ace Business Travel Consultant in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Business Travel Consultant role. Highlight your customer service experience and any relevant travel industry knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about business travel and how you can contribute to our bright and energetic culture at Clarity Travel.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your written application is clear and concise. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Clarity Travel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel. Familiarise yourself with common booking systems like Galileo and understand the latest trends in travel. This will show that you're not just interested in the role but are also passionate about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you resolved issues or went above and beyond for a client. This is crucial since the role involves high levels of customer interaction.
✨Practice Your Communication
Since excellent communication skills are key, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions.
✨Understand the Company Culture
Research Clarity Travel's culture and values. They pride themselves on being bright, energetic, and fast-paced. Be ready to discuss how your personality and work style align with their environment, and think of ways you can contribute to their inclusive atmosphere.
