At a Glance
- Tasks: Learn to manage business travel bookings and provide top-notch customer service.
- Company: Join a global, award-winning business travel company with a vibrant culture.
- Benefits: Generous holiday, birthday off, staff awards, and hotel discounts.
- Other info: Dynamic environment with endless opportunities for growth and learning.
- Why this job: Kickstart your career in travel with hands-on training and real impact.
- Qualifications: Passion for travel, good GCSEs, and excellent communication skills.
Overview and what we offer
- Mon - Friday 37.5hrs
- Location - East Kilbride
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.
Role Purpose
The key purpose of our Clarity Aspire Apprenticeship Programme is to work in one of our office locations and learn all the skills required to eventually become a Junior Business Travel Consultant. Working through the Business Travel Apprentice Scheme, you will undertake a variety of trainings, assessments, coursework, assignments and educational visits.
The overall aim is to develop your skills enabling you to assist our corporate customers and travellers with their business travel requirements, processing bookings, amendments, and cancellations for rail, hotel, flights, ferries, car hire and additional extras’ ensuring their trips run as smoothly as possible.
Operational
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received one email or over the telephone.
- Ensure the highest level of customer service is always offered to internal and external customers
- Deal with queries from a wide range of customers.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Support any commercial agreements which are in place.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Help and support the business in minimising or eradicating the harm our business operations inevitably inflict on the environment.
Skills and Experience
- A passion for travel, and the desire to start their career in Business Travel.
- A commitment to the training program, with a willingness to develop and learn new skills.
- Dedication and commitment to completing home study as and when required.
- Computer literate with experience of using email and web-based programs.
- Has excellent customer service skills with the ability to deal with both call and emails.
- Has excellent communication skills and the confidence to deal with clients over the phone daily.
- Is confident in an office environment, with excellent customer service skills.
- Is enthusiastic, with a proactive approach.
- Has a “can do” attitude.
- Good GCSE grades or equivalent to include English and Maths.
- Evidence of working with the general public is advantageous.
Business Travel Apprentice in East Kilbride employer: Clarity Travel
Clarity Travel is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. Located in Derby, the company provides competitive benefits and opportunities for growth within a dynamic team, making it an ideal place for those seeking meaningful and rewarding employment in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Apprentice in East Kilbride
✨Get Involved in Local Travel Events
Check out local travel fairs and tourism expos in your area—these are perfect for meeting potential employers and getting your foot in the door. Many companies like to hire apprentices directly from these events, so make sure to bring your A-game and be ready to chat about your passion for travel!
✨Leverage Your Academic Connections
If you’re studying tourism or a related course, tap into your uni's career services. They often have connections with companies looking for apprentices, plus they might host workshops or guest talks from industry professionals. These can be golden opportunities to impress potential employers.
✨Dive Into Travel Communities Online
Join online travel forums or social media groups where travel professionals hang out—think Facebook groups or LinkedIn communities. Share your insights and engage in discussions! The more visible you are, the better your chances of being noticed by companies like Clarity Travel that might be on the lookout for apprentices.
✨Apply Directly Through Our Website!
Don’t forget to check out Clarity Travel’s website for their apprenticeship openings. Applying directly can often set you apart from the crowd. Make your application stand out by showcasing your enthusiasm for travel and any relevant experience, even if it’s from a hobby or volunteer work!
We think you need these skills to ace Business Travel Apprentice in East Kilbride
Some tips for your application 🫡
Show Your Passion for Travel:In your cover letter, let your enthusiasm for travel and tourism shine through! Mention any dreamy destinations you've visited or unique experiences you've had. This helps us see your genuine interest in the industry and how you can bring that passion to Clarity Travel.
Highlight Customer Service Skills:For travel and tourism roles, customer service is key! Be sure to include any relevant experience you have in dealing with customers, whether it’s in a previous job or through volunteer work. Emphasising your transferable skills in communication and problem-solving can set you apart from other candidates.
Tailor Your CV to the Role:When crafting your CV, make it specific to the apprenticeship role. List any relevant studies or courses related to travel, hospitality, or tourism. Include specific projects or experiences that showcase what you have learned or how you've applied those skills practically, like event planning or travel organisation.
Focus on Learning Potential:As an applicant for an apprenticeship, we want to see your eagerness to learn! In your application, mention what you hope to gain from this opportunity and how it aligns with your career goals in the travel industry. Let us know you're willing to jump in and make the most of your experience with us at Clarity Travel.
How to prepare for a job interview at Clarity Travel
✨Show Off Your Passion for Travel
We know you’re excited about the travel and tourism industry, so let that shine through in your interview! Prepare to share your travel experiences, favourite destinations, or any travel-related projects you've worked on. This not only shows your enthusiasm but also lets interviewers at Clarity Travel know you're genuinely invested in the role of Business Travel Apprentice.
✨Brush Up on Travel Trends
Given this is an apprenticeship in travel and tourism, staying updated on current trends is key. Familiarise yourself with popular travel destinations, emerging tourism technologies, and sustainability practices. Being able to discuss these topics during your interview could really make you stand out to Clarity Travel!
✨Prepare for Customer Service Scenarios
In the travel and tourism field, you're bound to face customer service questions during your interview. Be ready to tackle hypothetical situations, like handling a delayed flight or accommodating a difficult customer. This will demonstrate your problem-solving skills and ability to remain calm under pressure, which is essential for Business Travel Apprentice.
✨Flexibility is Your Best Friend
As an apprentice, you’ll want to show that you’re adaptable and eager to learn. Be open about your desire to take on various tasks, from assisting with bookings to managing social media for Clarity Travel. Highlighting your willingness to tackle different aspects of the role will show how well you fit into their team!
