At a Glance
- Tasks: Book and manage business travel for clients, ensuring top-notch service.
- Company: Join Clarity Travel, a global leader in hassle-free business travel solutions.
- Benefits: Generous holiday, birthday off, hotel discounts, and unlimited referral bonuses.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team making business travel easy and enjoyable.
- Qualifications: Experience in retail or business travel and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview and what we offer:
- Mon - Friday 37.5hrs
- Location - East Kilbride
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who we are and what we do:
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Role Purpose:
The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.
Operational:
- To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels.
- Converting general enquiries into actual bookings utilising all the tools and technology available.
- To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- Working to the client’s travel policy finding the most appropriate options to the customer.
- Ensure the highest level of customer service is always offered to internal and external customers.
- To effectively resolve internal and external customer and supplier queries, escalating where appropriate.
- Responsible for completing all mandatory training as determined by the business.
- Accurately process data to ensure compliance with GDPR & ISO standards.
- Keep up to date with travel trends and Industry knowledge.
- Promote a professional image to all customers and suppliers.
- To be aware of team targets and overall team performance against targets.
- Maximise supplier income by actively promoting and selling through our agreed preferred partners.
Experience:
- Due to Security vetting for this role you must have been a resident in the UK for a minimum of 3 years.
- Experience in Retail or Business Travel.
- Knowledge of the Travel Industry.
- Proven customer service experience.
- IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
- The ability to work accurately under pressure, in a fast-paced environment.
- Excellent communication skills both verbal and written.
- The ability to understand our clients’ needs and requirements.
- The ability to think logically and consider all relevant aspects with strong analytical skills.
- To work within a team environment to achieve team/department objectives.
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Business Travel Consultant employer: Clarity Travel
Clarity Travel is an exceptional employer located in East Kilbride, offering a vibrant and fast-paced work culture that prioritises employee well-being and growth. With generous benefits such as unlimited referral bonuses, a day off for your birthday, and extensive hotel and airline discounts, we ensure our team feels valued and rewarded. Join us to be part of a diverse and inclusive environment where your contributions are recognised, and you can thrive in your career as a Business Travel Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clarity Travel and understanding their culture. Be ready to discuss how your experience aligns with their values of being bright, energetic, and customer-focused. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your skills and experiences that make you a great Business Travel Consultant. Keep it concise and engaging – think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on new opportunities as they come up. Let’s get you that dream job!
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Business Travel Consultant role. Highlight any relevant travel industry experience and customer service skills to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great candidate. Keep it engaging and personal – we want to get to know you!
Show Off Your Tech Skills:Since we use cutting-edge technology, mention any experience you have with GDS systems like Galileo or other travel booking tools. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our bright and energetic team!
How to prepare for a job interview at Clarity Travel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel trends. Be ready to discuss recent changes in travel policies or popular destinations for business trips. This shows you’re not just interested in the role but also passionate about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you resolved issues or went above and beyond for a client. This is crucial as the role demands high levels of customer interaction.
✨Familiarise Yourself with GDS Systems
If you have experience with Global Distribution Systems like Galileo, make sure to highlight it. If not, do some research on how these systems work and be prepared to discuss how you would use them in the role. It’s all about showing you can hit the ground running!
✨Practice Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. This will help you feel more comfortable and ensure you convey your ideas effectively during the actual interview.
