Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Manchester - Hybrid- 3 days in the office
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Role Purpose
As a PwC Meeting Services Consultant, you will work as part of a dedicated team providing a high-quality and efficient service to PwC. You will deliver expert knowledge, guidance and support, responding accurately to customer requirements while building and maintaining excellent relationships. The role will focus on providing a dedicated, customer-focused service while identifying opportunities to maximise potential revenue.
Operational
- Manage PwC meeting and venue requirements, providing expert advice and excellent customer service.
- Source suitable venues in line with customer requirements, preferred programmes and policies.
- Manage bookings, amendments and cancellations accurately through MeetingsPro.
- Prepare venue proposals and secure the best available rates, savings and commission.
- Negotiate venue contracts, terms and conditions while identifying and mitigating potential risks.
- Manage multiple enquiries and bookings simultaneously, ensuring deadlines and service standards are met.
- Liaise with customers, venues and suppliers to clarify requirements and coordinate booking details.
- Review invoices, reconcile bookings and work with Finance to ensure timely payment.
- Manage rooming lists and required booking information accurately within MeetingsPro.
- Handle customer feedback, investigations and resolutions in line with agreed processes.
- Support reporting and QBR requirements by providing relevant booking insights and information.
- Maintain strong relationships with PwC stakeholders, venues and preferred suppliers.
Skills and Experience
- Strong customer service skills
- Excellent written and verbal communication
- Strong organisational skills and attention to detail
- Confident managing multiple tasks and priorities
- Good problem-solving skills with a solutions-focused approach
- Accurate data entry and administration skills
- Comfortable working to agreed targets and service levels
- Good general geographical knowledge
- Experience within travel, meetings or a similar service environment is beneficial but not essential
PWC Meetings Services Consultant in Manchester employer: Clarity Travel Ltd.
Clarity Travel Ltd. is an exceptional employer that values leadership and growth, offering a dynamic work environment in Manchester. With a strong focus on employee development, generous holiday allowances, and a hybrid working model post-probation, we foster a culture of collaboration and innovation, ensuring our team members thrive both personally and professionally.
